:root {
    --ink: #302d2f;
    --ink-2: #173b49;
    --acid: #f9a63b;
    --acid-soft: #fff0dc;
    --cream: #f1f6f8;
    --paper: #fbfdfe;
    --line: #d5e1e6;
    --muted: #5d6b72;
    --rust: #a95600;
    --blue: #00ade7;
    --shadow: 0 22px 60px rgba(0, 89, 119, .14);
    --radius: 22px;
    --mono: 'Cascadia Mono', 'SFMono-Regular', Consolas, monospace;
    --sans: Inter, 'Avenir Next', Avenir, 'Segoe UI', Arial, sans-serif;
}

.route-attribution {
    display: block;
    margin-top: .2rem;
    color: var(--muted);
    font-size: .7rem;
    font-weight: 600;
}

* { box-sizing: border-box; }
html { scroll-behavior: smooth; scroll-padding-top: 100px; }
body { margin: 0; color: var(--ink); background: var(--paper); font-family: var(--sans); font-size: 16px; line-height: 1.6; -webkit-font-smoothing: antialiased; }
body::before { content: ''; position: fixed; inset: 0; pointer-events: none; opacity: .035; z-index: 99; background-image: radial-gradient(circle at 20% 30%, #10261e 0 1px, transparent 1px), radial-gradient(circle at 80% 70%, #10261e 0 1px, transparent 1px); background-size: 19px 19px, 23px 23px; }
a { color: inherit; text-decoration: none; }
button, input, select, textarea { font: inherit; }
button, .button { touch-action: manipulation; }
img { max-width: 100%; }
h1, h2, h3, p { margin-top: 0; }
h1, h2, h3 { line-height: 1.08; letter-spacing: -.045em; }
h1 { font-size: clamp(3.2rem, 7vw, 7.1rem); }
h2 { font-size: clamp(2.4rem, 4.5vw, 4.8rem); }
h3 { font-size: 1.45rem; }
em { color: var(--rust); font-style: normal; }
.sr-only { position: absolute; width: 1px; height: 1px; padding: 0; margin: -1px; overflow: hidden; clip: rect(0, 0, 0, 0); white-space: nowrap; border: 0; }
.section-shell { width: min(1180px, calc(100% - 40px)); margin-inline: auto; }
.eyebrow { display: inline-flex; align-items: center; gap: 9px; color: var(--muted); font-family: var(--mono); font-size: .72rem; font-weight: 500; letter-spacing: .13em; text-transform: uppercase; }
.eyebrow-light { color: #b9c9c2; }
.status-dot, .live-dot { display: inline-block; width: 8px; height: 8px; background: var(--acid); border-radius: 50%; box-shadow: 0 0 0 5px rgba(216, 255, 79, .14); }
.button { min-height: 52px; padding: 0 22px; border: 1px solid var(--ink); border-radius: 4px; background: var(--ink); color: #fff; display: inline-flex; align-items: center; justify-content: center; gap: 28px; cursor: pointer; font-family: var(--mono); font-size: .78rem; font-weight: 500; letter-spacing: .04em; transition: transform .2s ease, background .2s ease, color .2s ease, box-shadow .2s ease; }
.button:hover { transform: translateY(-2px); box-shadow: 0 9px 22px rgba(16, 38, 30, .15); background: var(--ink-2); }
.button:focus-visible, a:focus-visible, input:focus-visible, select:focus-visible, textarea:focus-visible { outline: 3px solid var(--blue); outline-offset: 3px; }
.button-small { min-height: 39px; padding: 0 15px; font-size: .68rem; }
.button-ghost { color: var(--ink); background: transparent; }
.button-light { background: var(--acid); border-color: var(--acid); color: var(--ink); }
.button-light:hover { background: #e7ff87; color: var(--ink); }
.button-outline-light { border-color: rgba(255,255,255,.45); color: white; background: transparent; }
.button-row { display: flex; flex-wrap: wrap; gap: 12px; }

.site-header { position: sticky; top: 0; z-index: 30; height: 78px; display: flex; align-items: center; justify-content: space-between; padding: 0 max(24px, calc((100vw - 1320px) / 2)); border-bottom: 1px solid rgba(16,38,30,.14); background: rgba(255,253,247,.91); backdrop-filter: blur(18px); }
.brand { display: inline-flex; align-items: center; gap: 10px; }
.brand-mark { position: relative; width: 35px; height: 35px; background: var(--ink); transform: rotate(45deg); border-radius: 7px; overflow: hidden; }
.brand-mark::before { content: ''; position: absolute; width: 11px; height: 11px; border: 4px solid var(--acid); border-radius: 50%; top: -3px; left: -3px; }
.brand-mark::after { content: ''; position: absolute; width: 5px; height: 20px; background: var(--acid); transform: rotate(-45deg); left: 17px; top: 13px; border-radius: 5px; }
.brand-copy { display: flex; flex-direction: column; line-height: .82; letter-spacing: -.06em; }
.brand-copy strong { font-size: .92rem; }
.brand-copy em { font-weight: 800; font-size: 1.2rem; }
.primary-nav { display: flex; align-items: center; gap: 28px; font-size: .82rem; font-weight: 600; }
.primary-nav > a:not(.button) { position: relative; }
.primary-nav > a:not(.button)::after { content: ''; position: absolute; left: 0; right: 100%; bottom: -5px; height: 2px; background: var(--rust); transition: right .2s; }
.primary-nav > a:not(.button):hover::after { right: 0; }
.nav-toggle { display: none; background: none; border: 0; padding: 8px; }
.nav-toggle > span:not(.sr-only) { display: block; width: 26px; height: 2px; margin: 5px; background: var(--ink); }
.flash { position: fixed; top: 92px; left: 50%; transform: translateX(-50%); z-index: 45; width: min(600px, calc(100% - 32px)); padding: 14px 18px; border-radius: 6px; box-shadow: var(--shadow); text-align: center; font-weight: 700; }
.flash-success { background: var(--acid); }
.flash-error { color: #fff; background: #a33627; }

.hero { min-height: calc(100svh - 78px); display: grid; grid-template-columns: 1.05fr .95fr; gap: clamp(42px, 7vw, 100px); align-items: center; padding-block: 70px; }
.hero-copy h1 { margin: 20px 0 28px; }
.hero-lead { max-width: 630px; color: #45554e; font-size: clamp(1.06rem, 1.8vw, 1.3rem); }
.hero-copy .button-row { margin-top: 34px; }
.trust-row { display: flex; flex-wrap: wrap; gap: 18px; margin-top: 40px; color: var(--muted); font-family: var(--mono); font-size: .69rem; letter-spacing: .05em; text-transform: uppercase; }
.trust-row span::before { content: '✓'; margin-right: 7px; color: var(--rust); font-weight: 700; }
.hero-console { padding: 10px; border: 1px solid var(--ink); border-radius: 18px; background: var(--cream); box-shadow: 18px 18px 0 var(--ink); transform: rotate(1deg); }
.console-top { height: 44px; display: flex; align-items: center; gap: 6px; padding: 0 12px; border-bottom: 1px solid var(--ink); }
.console-top > span { width: 8px; height: 8px; border: 1px solid var(--ink); border-radius: 50%; }
.console-top code { margin-left: auto; color: var(--muted); font-family: var(--mono); font-size: .62rem; }
.console-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 10px; padding: 10px; }
.console-card { position: relative; min-height: 300px; padding: 28px; border: 1px solid var(--ink); border-radius: 10px; background: var(--paper); display: flex; flex-direction: column; justify-content: flex-end; overflow: hidden; }
.console-card::before { content: ''; position: absolute; width: 110px; height: 110px; right: -35px; top: -35px; border: 1px solid currentColor; border-radius: 50%; box-shadow: 0 0 0 16px transparent, 0 0 0 17px currentColor; opacity: .35; }
.console-card-accent { background: var(--acid); }
.console-card small { position: absolute; top: 24px; left: 24px; font-family: var(--mono); font-size: .6rem; }
.console-card h2 { margin-bottom: 8px; font-size: clamp(1.7rem, 2.5vw, 2.6rem); }
.console-card p { margin: 0; font-size: .83rem; }
.console-arrow { position: absolute; right: 18px; bottom: 15px; font-size: 1.35rem; }
.console-signal { grid-column: 1 / -1; height: 58px; display: flex; align-items: center; gap: 5px; padding: 12px 18px; border: 1px solid var(--ink); border-radius: 10px; }
.console-signal span { width: 5px; background: var(--rust); height: 15px; }
.console-signal span:nth-child(2) { height: 26px; }.console-signal span:nth-child(3) { height: 36px; }.console-signal span:nth-child(4) { height: 22px; }.console-signal span:nth-child(5) { height: 30px; }
.console-signal em { margin-left: auto; color: var(--ink); font-family: var(--mono); font-size: .65rem; }
.ticker { padding: 16px 0; overflow: hidden; background: var(--ink); color: #fff; white-space: nowrap; font-family: var(--mono); font-size: .78rem; letter-spacing: .14em; }
.ticker div { width: max-content; animation: marquee 25s linear infinite; }
.ticker span { margin: 0 30px; color: var(--acid); }
@keyframes marquee { to { transform: translateX(-50%); } }

.service-section, .process-section { padding-block: 125px; }
.section-heading { display: grid; grid-template-columns: .75fr 1.35fr 1fr; gap: 50px; align-items: start; margin-bottom: 70px; }
.section-heading h2 { margin: -8px 0 0; }
.section-heading p { color: var(--muted); }
.service-grid { display: grid; grid-template-columns: repeat(2, 1fr); border-top: 1px solid var(--line); border-left: 1px solid var(--line); }
.service-card { position: relative; min-height: 400px; padding: 46px; border-right: 1px solid var(--line); border-bottom: 1px solid var(--line); transition: background .3s, transform .3s; }
.service-card:hover { z-index: 1; background: var(--acid-soft); transform: translateY(-5px); }
.service-number { position: absolute; top: 24px; right: 26px; color: var(--muted); font-family: var(--mono); font-size: .66rem; }
.service-icon { width: 76px; height: 76px; border: 1px solid var(--ink); border-radius: 50%; display: grid; place-items: center; margin-bottom: 60px; font-family: var(--mono); font-size: .7rem; font-weight: 500; box-shadow: inset 0 0 0 8px var(--paper); background: var(--rust); }
.service-card:nth-child(2) .service-icon { background: var(--acid); }.service-card:nth-child(3) .service-icon { background: var(--blue); }.service-card:nth-child(4) .service-icon { background: #d6b7ff; }
.service-card h3 { font-size: 2.2rem; margin-bottom: 16px; }
.service-card p { max-width: 480px; color: var(--muted); }
.service-card ul { display: flex; flex-wrap: wrap; gap: 8px; padding: 0; margin: 28px 0 0; list-style: none; }
.service-card li { padding: 5px 10px; border: 1px solid var(--line); border-radius: 20px; background: var(--paper); font-family: var(--mono); font-size: .6rem; text-transform: uppercase; }
.section-cta { display: flex; align-items: center; justify-content: space-between; gap: 30px; padding: 32px 0; border-bottom: 1px solid var(--line); }
.section-cta p { margin: 0; font-size: 1.05rem; }.section-cta a { font-family: var(--mono); font-size: .76rem; font-weight: 500; }

.repair-section { padding-block: 120px; background: var(--ink); color: white; }
.repair-layout { display: grid; grid-template-columns: .85fr 1.15fr; gap: 100px; }
.repair-intro { position: sticky; top: 120px; align-self: start; }
.repair-intro h2 { margin: 22px 0 26px; }.repair-intro p { max-width: 540px; color: #bbcac4; font-size: 1.08rem; }.repair-intro .button { margin-top: 20px; }
.repair-categories { border-top: 1px solid rgba(255,255,255,.2); }
.repair-categories article { display: grid; grid-template-columns: 60px 1fr; gap: 20px; padding: 30px 12px; border-bottom: 1px solid rgba(255,255,255,.2); transition: background .2s, padding .2s; }
.repair-categories article:hover { padding-inline: 22px; background: rgba(255,255,255,.05); }
.repair-categories article > span { color: var(--acid); font-family: var(--mono); font-size: .65rem; }
.repair-categories h3 { margin-bottom: 8px; font-size: 1.55rem; letter-spacing: -.025em; }.repair-categories p { margin: 0; color: #9cb0a8; font-size: .9rem; }

.process-section .section-heading { grid-template-columns: .75fr 1.7fr; }
.process-grid { display: grid; grid-template-columns: repeat(3, 1fr); padding: 0; margin: 0; list-style: none; counter-reset: steps; }
.process-grid li { min-height: 315px; padding: 35px; border: 1px solid var(--line); border-right: 0; }.process-grid li:last-child { border-right: 1px solid var(--line); }
.process-grid li > span { width: 38px; height: 38px; display: grid; place-items: center; border-radius: 50%; background: var(--ink); color: var(--acid); font-family: var(--mono); font-size: .7rem; }
.process-grid h3 { margin-top: 75px; }.process-grid p { color: var(--muted); }
.disclaimer { display: grid; grid-template-columns: .5fr 1.5fr; gap: 30px; padding: 28px; margin-top: 30px; border-left: 4px solid var(--rust); background: var(--cream); }.disclaimer p { margin: 0; color: var(--muted); }
.final-cta { padding-block: 105px; color: white; background: var(--rust); }.final-cta h2 { margin: 18px 0 38px; color: white; font-size: clamp(3rem, 7vw, 6.5rem); }.final-cta .eyebrow { color: #fff5e9; }.final-cta .button-light { background: var(--ink); border-color: var(--ink); color: white; }

.site-footer { display: grid; grid-template-columns: 1.5fr 1fr; gap: 45px; padding: 70px max(24px, calc((100vw - 1180px) / 2)) 28px; background: #0b1914; color: white; }.brand-footer .brand-mark { background: var(--acid); }.brand-footer .brand-mark::before { border-color: var(--ink); }.brand-footer .brand-mark::after { background: var(--ink); }.site-footer > div > p { color: #92a29b; margin: 22px 0 0; }.footer-links { display: grid; grid-template-columns: 1fr 1fr; align-content: start; gap: 14px; font-size: .8rem; }.footer-links a:hover { color: var(--acid); }.copyright { grid-column: 1 / -1; padding-top: 25px; margin: 0; border-top: 1px solid rgba(255,255,255,.12); color: #71837a; font-family: var(--mono); font-size: .62rem; }

.form-hero { display: grid; grid-template-columns: 1.4fr .6fr; gap: 90px; align-items: end; padding-block: 95px 70px; border-bottom: 1px solid var(--line); }.form-hero h1 { max-width: 900px; margin: 20px 0; font-size: clamp(3rem, 6vw, 6rem); }.form-hero > div > p { max-width: 700px; color: var(--muted); font-size: 1.1rem; }.form-hero aside { padding: 22px; border-left: 4px solid var(--rust); background: #fff0e9; }.form-hero aside p { margin: 6px 0 0; color: #79483b; font-size: .84rem; }
.form-layout { display: grid; grid-template-columns: 1.35fr .65fr; gap: 70px; padding-block: 75px 120px; }.support-form { min-width: 0; }.form-section { display: grid; grid-template-columns: 50px 1fr; gap: 18px; margin: 0 0 32px; padding-top: 45px; border-top: 1px solid var(--line); }.form-section:first-of-type { padding-top: 0; border-top: 0; }.form-section > span { color: var(--rust); font-family: var(--mono); font-size: .7rem; }.form-section h2 { margin-bottom: 5px; font-size: 1.9rem; }.form-section p { color: var(--muted); font-size: .87rem; }
.field-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 22px; margin-bottom: 52px; }.field { display: flex; flex-direction: column; gap: 8px; }.field > span, .urgency legend { font-family: var(--mono); font-size: .67rem; font-weight: 500; letter-spacing: .06em; text-transform: uppercase; }.field input, .field textarea, .field select, .note-form textarea { width: 100%; border: 1px solid var(--line); border-radius: 4px; background: white; color: var(--ink); padding: 14px 15px; transition: border .2s, box-shadow .2s; }.field input { min-height: 52px; }.field input:focus, .field textarea:focus, .field select:focus, .note-form textarea:focus { outline: none; border-color: var(--ink); box-shadow: 0 0 0 3px rgba(148,201,255,.45); }.field small { color: var(--muted); font-size: .72rem; }.field-error { color: #a33627 !important; font-weight: 700; }.block-error { display: block; margin: -18px 0 25px; }.field-wide { margin: 35px 0; }.choice-grid { display: grid; grid-template-columns: repeat(3, 1fr); gap: 10px; margin-bottom: 32px; }.choice input { position: absolute; opacity: 0; }.choice span { min-height: 84px; padding: 15px; display: grid; place-items: center; border: 1px solid var(--line); border-radius: 5px; text-align: center; font-size: .82rem; font-weight: 700; cursor: pointer; }.choice input:checked + span { background: var(--acid); border-color: var(--ink); box-shadow: inset 0 0 0 2px var(--ink); }.urgency { display: grid; grid-template-columns: repeat(3, 1fr); gap: 10px; margin: 38px 0; padding: 0; border: 0; }.urgency legend { grid-column: 1 / -1; margin-bottom: 12px; }.urgency input { position: absolute; opacity: 0; }.urgency label > span { display: flex; min-height: 95px; flex-direction: column; justify-content: center; padding: 15px; border: 1px solid var(--line); border-radius: 5px; cursor: pointer; }.urgency input:checked + span { border-color: var(--ink); background: var(--cream); box-shadow: inset 0 0 0 2px var(--ink); }.urgency small { display: block; color: var(--muted); }.button-submit { width: 100%; }.form-legal { margin-top: 15px; color: var(--muted); font-size: .7rem; }.form-aside { position: sticky; top: 110px; align-self: start; padding: 35px; background: var(--ink); color: white; }.form-aside ol { padding: 0; margin: 30px 0; list-style: none; counter-reset: aside; }.form-aside li { position: relative; padding: 0 0 25px 40px; border-left: 1px solid rgba(255,255,255,.25); }.form-aside li::before { counter-increment: aside; content: counter(aside); position: absolute; left: -14px; width: 26px; height: 26px; display: grid; place-items: center; border-radius: 50%; background: var(--acid); color: var(--ink); font: .6rem var(--mono); }.form-aside li span { display: block; margin-top: 4px; color: #9fb1aa; font-size: .78rem; }.privacy-note { padding-top: 24px; border-top: 1px solid rgba(255,255,255,.18); }.privacy-note p { margin: 5px 0 0; color: #9fb1aa; font-size: .75rem; }.success-panel { max-width: 760px; padding-block: 110px 140px; text-align: center; }.success-check { width: 74px; height: 74px; display: grid; place-items: center; margin: 0 auto 28px; border-radius: 50%; background: var(--acid); font-size: 2rem; }.success-panel .eyebrow { display: block; }.success-panel h2 { margin: 15px 0; }.success-panel p { color: var(--muted); }.success-panel .button { margin-top: 20px; }
.support-plan-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 12px; margin: 0 0 22px; }.support-plan { position: relative; }.support-plan input { position: absolute; opacity: 0; pointer-events: none; }.support-plan-card { position: relative; min-height: 245px; height: 100%; padding: 24px; display: flex; flex-direction: column; border: 1px solid var(--line); border-radius: 6px; background: white; cursor: pointer; transition: transform .2s, border-color .2s, background .2s, box-shadow .2s; }.support-plan-card:hover { transform: translateY(-3px); border-color: var(--ink); }.support-plan-card small { color: var(--muted); font: .58rem var(--mono); letter-spacing: .05em; text-transform: uppercase; }.support-plan-card > strong { max-width: 270px; margin-top: 24px; font-size: 1.25rem; line-height: 1.15; }.support-plan-card > em { margin-top: 8px; color: var(--rust); font: 500 .67rem var(--mono); text-transform: uppercase; }.support-plan-card > span { margin-top: 18px; color: var(--muted); font-size: .78rem; }.support-plan-card > b { margin-top: auto; padding-top: 20px; font: 500 .62rem var(--mono); text-transform: uppercase; }.support-plan input:focus-visible + .support-plan-card { outline: 3px solid var(--blue); outline-offset: 3px; }.support-plan input:checked + .support-plan-card { border-color: var(--ink); background: var(--acid-soft); box-shadow: inset 0 0 0 2px var(--ink); }.support-plan input:checked + .support-plan-card::after { content: 'Selected'; position: absolute; right: 16px; top: 16px; padding: 4px 7px; border-radius: 20px; background: var(--ink); color: white; font: .53rem var(--mono); text-transform: uppercase; }.support-plan-featured .support-plan-card { border-top: 5px solid var(--acid); padding-top: 20px; }.tier-note { margin: 0 0 55px; padding: 16px 18px; border-left: 3px solid var(--rust); background: var(--cream); color: var(--muted); font-size: .73rem; }

.portal-page { background: var(--cream); }.login-shell { min-height: calc(100svh - 78px); display: grid; grid-template-columns: 1fr 480px; gap: 100px; align-items: center; padding-block: 75px; }.login-copy h1 { margin: 18px 0 26px; font-size: clamp(3.7rem, 7vw, 7rem); }.login-copy > p { max-width: 570px; color: var(--muted); font-size: 1.1rem; }.secure-note { display: flex; gap: 16px; max-width: 420px; padding: 22px 0; margin-top: 45px; border-top: 1px solid var(--line); }.secure-note > span { color: #2d9c62; }.secure-note p { margin: 3px 0 0; color: var(--muted); font-size: .75rem; }.login-card { padding: 45px; border: 1px solid var(--ink); background: var(--paper); box-shadow: 14px 14px 0 var(--ink); }.login-card h2 { margin: 10px 0 35px; }.login-card .field { margin-bottom: 20px; }.login-card .button { margin-top: 12px; }.login-card > small { display: block; margin-top: 18px; color: var(--muted); text-align: center; }
.dashboard-head { display: flex; justify-content: space-between; gap: 40px; padding-block: 65px 35px; }.dashboard-head h1 { margin: 12px 0 8px; font-size: clamp(2.6rem, 5vw, 4.7rem); }.dashboard-head p { color: var(--muted); }.dashboard-actions { display: flex; align-items: center; gap: 12px; }.role-pill, .status { padding: 5px 10px; border-radius: 20px; font-family: var(--mono); font-size: .61rem; letter-spacing: .05em; text-transform: uppercase; }.role-pill { background: var(--acid); }.stats-grid { display: grid; grid-template-columns: repeat(4, 1fr); gap: 12px; }.stats-grid article { padding: 26px; border: 1px solid var(--line); background: var(--paper); }.stats-grid small { display: block; color: var(--muted); font: .63rem var(--mono); text-transform: uppercase; }.stats-grid strong { display: block; margin-top: 12px; font-size: 2.3rem; line-height: 1; }.dashboard-grid { display: grid; grid-template-columns: 1fr 350px; gap: 24px; padding-block: 24px 100px; }.ticket-panel, .employee-card { border: 1px solid var(--line); background: var(--paper); }.panel-head { display: flex; justify-content: space-between; align-items: center; gap: 20px; padding: 25px; border-bottom: 1px solid var(--line); }.panel-head h2 { margin: 4px 0 0; font-size: 1.6rem; }.panel-head > span { color: var(--muted); font-size: .72rem; }.ticket-row { display: grid; grid-template-columns: 8px minmax(0, 1fr) auto 120px; gap: 16px; align-items: center; padding: 20px 24px; border-bottom: 1px solid var(--line); transition: background .2s; }.ticket-row:hover { background: var(--acid-soft); }.priority { width: 7px; height: 7px; border-radius: 50%; background: #6c8178; }.priority-urgent { background: #e2a429; }.priority-emergency { background: #d84e3d; box-shadow: 0 0 0 4px #ffd4cd; }.ticket-main { min-width: 0; }.ticket-main strong, .ticket-main span { display: block; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }.ticket-main strong { font-size: .86rem; }.ticket-main span, .ticket-row > small { color: var(--muted); font-size: .7rem; }.status-new { background: #e4e6e2; }.status-in_progress { background: var(--blue); }.status-waiting { background: #ffe3a3; }.status-resolved { background: #caefcd; }.dashboard-aside { display: flex; flex-direction: column; gap: 24px; }.time-card { padding: 30px; background: var(--ink); color: white; }.time-card .live-dot { float: right; animation: pulse 1.8s infinite; }.time-card h3 { margin: 22px 0 14px; }.time-card p { margin: 0; color: #a9bbb3; font-size: .82rem; }.admin-card { background: var(--ink-2); }.employee-row { display: flex; justify-content: space-between; align-items: center; gap: 16px; padding: 18px 22px; border-bottom: 1px solid var(--line); }.employee-row strong, .employee-row span { display: block; }.employee-row span { color: var(--muted); font-size: .7rem; }.employee-row > strong { font-family: var(--mono); font-size: .78rem; }.empty-state { padding: 70px 25px; text-align: center; }.empty-state p { color: var(--muted); }
@keyframes pulse { 50% { opacity: .35; transform: scale(.75); } }

.ticket-detail-head { padding-block: 45px 30px; }.ticket-detail-head > a { font: .7rem var(--mono); }.ticket-detail-head > div { display: flex; align-items: center; gap: 18px; margin-top: 35px; }.ticket-detail-head h1 { margin: 0; font-size: 3.5rem; }.ticket-detail-grid { display: grid; grid-template-columns: 1fr 350px; gap: 24px; padding-bottom: 100px; }.ticket-content, .ticket-sidebar { display: flex; flex-direction: column; gap: 24px; }.detail-card { padding: 30px; border: 1px solid var(--line); background: var(--paper); }.detail-card h2 { margin: 12px 0 22px; font-size: 1.6rem; }.detail-meta { display: grid; grid-template-columns: repeat(auto-fit, minmax(110px, 1fr)); gap: 20px; padding-bottom: 25px; margin-bottom: 30px; border-bottom: 1px solid var(--line); }.detail-meta small, .detail-meta strong { display: block; }.detail-meta small, .contact-list dt { color: var(--muted); font: .59rem var(--mono); text-transform: uppercase; }.detail-meta strong { margin-top: 3px; font-size: .8rem; }.customer-description { white-space: normal; color: #3e4d47; }.note-form textarea { resize: vertical; }.note-form .button { margin-top: 10px; }.note-list { margin-top: 28px; }.note { padding: 20px 0; border-top: 1px solid var(--line); }.note > div { display: flex; justify-content: space-between; gap: 20px; }.note small { color: var(--muted); }.note p { margin: 8px 0 0; font-size: .85rem; }.ticket-sidebar .field { margin: 22px 0; }.contact-list { margin: 20px 0 0; }.contact-list > div { padding: 13px 0; border-bottom: 1px solid var(--line); }.contact-list dd { margin: 3px 0 0; overflow-wrap: anywhere; font-size: .84rem; }.contact-list a { text-decoration: underline; }.muted { color: var(--muted); font-size: .8rem; }

.idle-modal { position: fixed; inset: 0; z-index: 100; display: grid; place-items: center; padding: 20px; background: rgba(7, 18, 14, .82); backdrop-filter: blur(8px); }.idle-modal[hidden] { display: none; }.idle-card { width: min(520px, 100%); padding: 45px; border: 1px solid var(--acid); background: var(--paper); box-shadow: 16px 16px 0 var(--acid); }.idle-card h2 { margin: 14px 0; }.idle-card p { color: var(--muted); }.legal-page { max-width: 850px; padding-block: 95px 120px; }.legal-page h1 { margin: 18px 0 35px; font-size: clamp(3rem, 6vw, 5.8rem); }.legal-lead { color: var(--muted); font-size: 1.2rem; }.legal-page h2 { margin-top: 45px; font-size: 1.6rem; }.legal-page a { text-decoration: underline; }.not-found { min-height: 70vh; display: flex; flex-direction: column; align-items: flex-start; justify-content: center; }.not-found h1 { margin: 18px 0; }.not-found p { color: var(--muted); }.not-found .button { margin-top: 20px; }

.travel-fee-panel { margin: -25px 0 55px; padding: 28px; border: 1px solid var(--ink); background: var(--acid-soft); }.travel-fee-panel[hidden] { display: none; }.travel-fee-panel h3 { margin: 8px 0; }.travel-fee-panel > p, .travel-fee-panel > small { color: var(--muted); font-size: .78rem; }.travel-zone-grid { display: grid; grid-template-columns: repeat(3, 1fr); gap: 10px; margin: 22px 0 16px; }.travel-zone-grid input { position: absolute; opacity: 0; }.travel-zone-grid span { min-height: 95px; padding: 15px; display: flex; flex-direction: column; justify-content: center; border: 1px solid var(--line); background: var(--paper); cursor: pointer; }.travel-zone-grid em { margin-top: 5px; font: 600 .8rem var(--mono); }.travel-zone-grid input:checked + span { border-color: var(--ink); box-shadow: inset 0 0 0 2px var(--ink); }.portal-account-box { padding: 25px; margin-bottom: 45px; border: 1px solid var(--line); background: var(--cream); }.portal-account-box h3 { margin: 6px 0; }.compact-grid { margin: 22px 0 0; }.terms-consent, .confirm-control { display: flex; gap: 12px; align-items: flex-start; margin: 25px 0; color: var(--muted); font-size: .78rem; }.terms-consent input, .confirm-control input { width: 18px; height: 18px; flex: 0 0 auto; margin-top: 3px; }.terms-consent a { text-decoration: underline; }.center-buttons { justify-content: center; }
.status-active { background: #caefcd; }.status-pending { background: #ffe3a3; }.status-paused { background: #e4e6e2; }.status-canceling { background: #ffd5c9; }.status-canceled { background: #d8d8d8; }.add-employee-form { padding: 26px; }.add-employee-form h3 { margin: 8px 0 24px; }.add-employee-form .field { margin-bottom: 16px; }.add-employee-form .button { width: 100%; margin-top: 5px; }
.customer-portal-grid { display: grid; grid-template-columns: minmax(0, 1fr) 340px; gap: 24px; padding-bottom: 100px; }.customer-subscriptions, .customer-portal-aside { display: flex; flex-direction: column; gap: 24px; }.subscription-card { padding: 30px; border: 1px solid var(--line); background: var(--paper); }.subscription-card-head { display: flex; justify-content: space-between; align-items: flex-start; gap: 20px; }.subscription-card-head h2 { margin: 8px 0 0; font-size: 1.8rem; }.subscription-details { display: grid; grid-template-columns: repeat(4, 1fr); gap: 16px; padding: 22px 0; margin: 24px 0; border-block: 1px solid var(--line); }.subscription-details small, .subscription-details strong { display: block; }.subscription-details small { color: var(--muted); font: .58rem var(--mono); text-transform: uppercase; }.subscription-details strong { margin-top: 5px; font-size: .8rem; }.refund-state, .cancellation-state { padding: 18px; margin-bottom: 20px; border-left: 4px solid var(--line); background: var(--cream); }.refund-state p, .cancellation-state p { margin: 3px 0 0; color: var(--muted); font-size: .78rem; }.refund-eligible { border-left-color: #2d9c62; background: #e5f7e9; }.refund-closed { border-left-color: var(--rust); }.cancellation-state { border-left-color: var(--rust); }.cancel-form { padding-top: 4px; }.cancel-form label { display: flex; gap: 10px; color: var(--muted); font-size: .75rem; }.cancel-form input { flex: 0 0 auto; margin-top: 4px; }.button-danger { border-color: #a33627; background: #a33627; }.button-danger:hover { background: #84291e; }.customer-portal-aside .time-card a { text-decoration: underline; }.support-delivery-card h3 { margin: 9px 0 12px; }

.reveal { opacity: 0; transform: translateY(18px); transition: opacity .65s ease, transform .65s ease; }.reveal.visible { opacity: 1; transform: none; }
@media (prefers-reduced-motion: reduce) { html { scroll-behavior: auto; } *, *::before, *::after { animation-duration: .01ms !important; animation-iteration-count: 1 !important; transition-duration: .01ms !important; } .reveal { opacity: 1; transform: none; } }

@media (max-width: 980px) {
    .site-header { padding-inline: 20px; }.nav-toggle { display: block; }.primary-nav { position: fixed; inset: 78px 0 auto; display: none; flex-direction: column; align-items: stretch; gap: 0; padding: 20px; border-bottom: 1px solid var(--ink); background: var(--paper); box-shadow: var(--shadow); }.primary-nav.open { display: flex; }.primary-nav a { padding: 14px; }.primary-nav .button { margin-top: 10px; }
    .hero { grid-template-columns: 1fr; min-height: auto; padding-block: 75px 95px; }.hero-copy { max-width: 760px; }.hero-console { max-width: 720px; }
    .section-heading, .repair-layout, .form-hero, .form-layout, .login-shell { grid-template-columns: 1fr; }.section-heading { gap: 22px; }.section-heading .eyebrow { grid-column: 1 / -1; }.repair-layout { gap: 70px; }.repair-intro, .form-aside { position: static; }.form-hero { gap: 30px; }.form-hero aside { max-width: 620px; }.form-layout { gap: 40px; }.form-aside { order: -1; }.login-shell { gap: 45px; }.login-card { max-width: 560px; }
    .dashboard-grid, .ticket-detail-grid, .customer-portal-grid { grid-template-columns: 1fr; }.dashboard-aside { display: grid; grid-template-columns: 1fr 1fr; }.ticket-sidebar { display: grid; grid-template-columns: 1fr 1fr; }.ticket-detail-grid { display: flex; flex-direction: column; }.detail-meta { grid-template-columns: 1fr 1fr; }.customer-portal-aside { display: grid; grid-template-columns: 1fr 1fr; }
}

@media (max-width: 700px) {
    .section-shell { width: min(100% - 28px, 1180px); } h1 { font-size: clamp(2.8rem, 15vw, 4.7rem); }.hero { padding-block: 58px 80px; }.hero-console { box-shadow: 9px 9px 0 var(--ink); }.console-grid { grid-template-columns: 1fr; }.console-card { min-height: 230px; }.console-signal { grid-column: auto; }.trust-row { gap: 8px 15px; }
    .service-section, .process-section { padding-block: 85px; }.section-heading { margin-bottom: 45px; }.service-grid { grid-template-columns: 1fr; }.service-card { min-height: 350px; padding: 35px 28px; }.service-icon { margin-bottom: 45px; }.section-cta { align-items: flex-start; flex-direction: column; }
    .repair-section { padding-block: 85px; }.repair-categories article { grid-template-columns: 42px 1fr; }.process-grid { grid-template-columns: 1fr; }.process-grid li, .process-grid li:last-child { min-height: auto; border: 1px solid var(--line); border-bottom: 0; }.process-grid li:last-child { border-bottom: 1px solid var(--line); }.process-grid h3 { margin-top: 40px; }.disclaimer { grid-template-columns: 1fr; }.final-cta { padding-block: 80px; }.site-footer { grid-template-columns: 1fr; }.copyright { grid-column: auto; }
    .form-hero { padding-block: 65px 45px; }.form-layout { padding-block: 50px 90px; }.field-grid, .choice-grid, .urgency, .support-plan-grid, .travel-zone-grid { grid-template-columns: 1fr; }.support-plan-card { min-height: 220px; }.form-aside { padding: 28px; }.login-shell { padding-block: 55px 80px; }.login-card { padding: 30px; box-shadow: 8px 8px 0 var(--ink); }.subscription-details { grid-template-columns: 1fr 1fr; }.customer-portal-aside { display: flex; }.subscription-card-head { flex-direction: column; }
    .dashboard-head { flex-direction: column; }.dashboard-actions { align-self: flex-start; }.stats-grid { grid-template-columns: 1fr 1fr; }.dashboard-grid { padding-bottom: 75px; }.dashboard-aside, .ticket-sidebar { display: flex; }.ticket-row { grid-template-columns: 7px minmax(0,1fr) auto; }.ticket-row > small { display: none; }.ticket-detail-head > div { align-items: flex-start; flex-direction: column; }.ticket-detail-head h1 { font-size: 2.7rem; }.detail-meta { grid-template-columns: 1fr 1fr; }.idle-card { padding: 32px 25px; box-shadow: 8px 8px 0 var(--acid); }.idle-card .button-row { flex-direction: column; }.idle-card .button { width: 100%; }
}

.dashboard-actions { flex-wrap: wrap; justify-content: flex-end; }

/* Secure operations, provider network, messaging and service landing pages */
.login-help-link { display: block; margin: 18px 0 0; color: var(--muted); font-size: .78rem; text-align: center; text-decoration: underline; }
.security-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 24px; padding-bottom: 100px; }
.security-grid .detail-card form { display: grid; gap: 16px; }
.mfa-secret { display: grid; gap: 5px; margin: 22px 0; padding: 20px; border: 1px solid var(--theme-line); border-radius: 16px; background: var(--cream); }
.mfa-secret small { color: var(--muted); font: .62rem var(--mono); text-transform: uppercase; }
.mfa-secret code, .wrap-code { overflow-wrap: anywhere; font: 700 .86rem var(--mono); letter-spacing: .08em; }
.verification-banner { display: flex; align-items: center; justify-content: space-between; gap: 22px; padding: 20px 24px; margin-bottom: 24px; border: 1px solid #e2a429; border-radius: 18px; background: color-mix(in srgb, var(--theme-elevated) 82%, #ffe3a3 18%); }
.verification-banner p { margin: 2px 0 0; color: var(--muted); font-size: .8rem; }
.field-wide-grid { grid-column: 1 / -1; }

.customer-case-grid { display: grid; grid-template-columns: minmax(0, 1fr) 330px; gap: 24px; padding-bottom: 100px; }
.case-workspace, .customer-case-aside { display: flex; flex-direction: column; gap: 24px; }
.customer-case-aside { position: sticky; top: 105px; align-self: start; }
.panel-head-plain { padding: 0 0 22px; margin-bottom: 20px; background: none; }
.conversation-thread { max-height: 620px; display: flex; flex-direction: column; gap: 14px; overflow-y: auto; padding: 4px 8px 22px; scroll-behavior: smooth; }
.empty-conversation { padding: 35px; color: var(--muted); text-align: center; }
.message-bubble { width: min(82%, 680px); padding: 16px 18px; border: 1px solid var(--theme-line); border-radius: 18px 18px 18px 5px; background: var(--cream); }
.message-bubble.message-customer { align-self: flex-end; border-radius: 18px 18px 5px 18px; color: var(--ink); background: var(--acid-soft); }
html[data-theme="dark"] .message-bubble.message-customer { background: #dffb87; }
.message-bubble > div { display: flex; justify-content: space-between; gap: 16px; }
.message-bubble small { color: var(--muted); font-size: .66rem; }
.message-bubble p { margin: 8px 0 0; white-space: pre-wrap; }
.conversation-form { display: grid; gap: 15px; padding-top: 24px; border-top: 1px solid var(--theme-line); }
.attachment-link { display: block; width: fit-content; margin-top: 10px; padding: 7px 11px; border: 1px solid var(--theme-line); border-radius: 10px; font: .68rem var(--mono); text-decoration: underline; }
.appointment-list { display: grid; gap: 12px; margin: 22px 0; }
.appointment-row { display: flex; align-items: center; justify-content: space-between; gap: 16px; padding: 16px; border: 1px solid var(--theme-line); border-radius: 15px; background: var(--cream); }
.appointment-row strong, .appointment-row span { display: block; }
.appointment-row div > span { color: var(--muted); font-size: .76rem; }
.appointment-form, .appointment-admin-card, .referral-proposal-form { display: grid; gap: 15px; padding-top: 22px; margin-top: 22px; border-top: 1px solid var(--theme-line); }
.appointment-admin-card { padding: 20px; border: 1px solid var(--theme-line); border-radius: 18px; background: var(--cream); }
.referral-card { position: relative; padding: 22px; margin: 14px 0; border: 1px solid var(--theme-line); border-radius: 18px; background: var(--cream); }
.referral-card > div:first-child strong, .referral-card > div:first-child span { display: block; }
.referral-card > div:first-child span { color: var(--muted); font-size: .74rem; }
.referral-card > .status { position: absolute; right: 20px; top: 20px; }
.consent-state { color: #2d9c62; font-weight: 700; }
.status-requested, .status-proposed { background: #ffe3a3; }
.status-confirmed, .status-consented, .status-contacted, .status-completed { background: #caefcd; }
.status-declined, .status-inactive { background: #e4e6e2; }

.provider-admin-grid, .provider-detail-grid { display: grid; grid-template-columns: minmax(0, 1.2fr) minmax(340px, .8fr); gap: 24px; padding-bottom: 100px; }
.provider-list { display: grid; }
.provider-row { display: grid; grid-template-columns: minmax(0, 1fr) auto 210px; gap: 18px; align-items: center; padding: 20px 24px; border-bottom: 1px solid var(--theme-line); }
.provider-row:hover { background: color-mix(in srgb, var(--theme-elevated) 84%, var(--acid) 16%); }
.provider-row strong, .provider-row span { display: block; }
.provider-row div > span, .provider-row small { color: var(--muted); font-size: .72rem; }
.provider-form { display: grid; gap: 16px; }
.provider-form h2 { margin-bottom: 6px; }
.provider-category-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 8px; padding: 0; border: 0; }
.provider-category-grid legend { grid-column: 1 / -1; margin-bottom: 8px; font: .67rem var(--mono); letter-spacing: .06em; text-transform: uppercase; }
.provider-category-grid label { display: flex; gap: 8px; align-items: center; padding: 10px; border: 1px solid var(--theme-line); border-radius: 11px; font-size: .72rem; }
.referral-history-row { display: flex; align-items: center; justify-content: space-between; gap: 14px; padding: 15px 0; border-bottom: 1px solid var(--theme-line); }
.referral-history-row strong, .referral-history-row span { display: block; }
.referral-history-row div > span { color: var(--muted); font-size: .72rem; }

.employee-row-controls { display: grid; grid-template-columns: minmax(0, 1fr) auto; }
.employee-actions { grid-column: 1 / -1; display: flex; gap: 14px; }
.text-button { padding: 0; border: 0; color: var(--muted); background: none; cursor: pointer; font: .66rem var(--mono); text-decoration: underline; }
.text-button:disabled { cursor: not-allowed; opacity: .45; }
.audit-card { max-height: 480px; overflow: auto; }
.audit-row { display: flex; justify-content: space-between; gap: 12px; padding: 13px 18px; border-bottom: 1px solid var(--theme-line); }
.audit-row strong { display: block; font-size: .75rem; text-transform: capitalize; }
.audit-row span, .audit-row small { color: var(--muted); font-size: .65rem; }

.service-page-hero { display: grid; grid-template-columns: 1.35fr .65fr; gap: 80px; align-items: end; padding-block: 110px 95px; }
.service-page-hero h1 { margin: 20px 0 28px; font-size: clamp(3.4rem, 7vw, 7rem); }
.service-page-hero > div > p { max-width: 760px; color: var(--muted); font-size: 1.15rem; }
.service-page-hero aside { padding: 30px; border: 1px solid var(--theme-line); border-radius: 22px; background: var(--theme-surface); box-shadow: var(--theme-shadow); }
.service-page-hero aside p { margin: 12px 0 0; }
.service-page-section { padding-block: 105px; }
.service-outcome-grid { display: grid; grid-template-columns: repeat(4, 1fr); gap: 14px; }
.service-outcome-grid article { min-height: 230px; padding: 28px; border: 1px solid var(--theme-line); border-radius: 22px; background: var(--theme-surface); }
.service-outcome-grid article > span { color: var(--rust); font: .68rem var(--mono); }
.service-outcome-grid h3 { margin-top: 75px; }
.service-page-process { padding-block: 105px; color: white; background: radial-gradient(circle at 12% 0, #284e40, transparent 30rem), var(--ink); }
.service-page-process .section-heading { color: white; }
.service-page-process ol { display: grid; grid-template-columns: repeat(4, 1fr); gap: 14px; padding: 0; list-style: none; }
.service-page-process li { min-height: 190px; padding: 25px; border: 1px solid rgba(255,255,255,.18); border-radius: 20px; }
.service-page-process li > span { width: 36px; height: 36px; display: grid; place-items: center; border-radius: 50%; color: var(--ink); background: var(--acid); font: .7rem var(--mono); }
.service-page-process li p { margin-top: 46px; }
.faq-list { display: grid; gap: 12px; }
.faq-list details { padding: 22px 25px; border: 1px solid var(--theme-line); border-radius: 17px; background: var(--theme-surface); }
.faq-list summary { cursor: pointer; font-weight: 800; }
.faq-list p { margin: 16px 0 0; color: var(--muted); }
.service-page-cta { padding-block: 90px; color: var(--ink); background: var(--acid); }
.service-page-cta h2 { margin: 12px 0 30px; }
.service-directory { display: grid; grid-template-columns: 1fr 1fr; gap: 18px; padding-block: 70px 115px; }
.service-directory-card { min-height: 320px; padding: 34px; border: 1px solid var(--theme-line); border-radius: 25px; background: var(--theme-surface); box-shadow: 0 12px 38px rgba(16,38,30,.055); }
.service-directory-card:hover { transform: translateY(-5px); box-shadow: var(--theme-shadow); }
.service-directory-card h2 { margin: 18px 0; font-size: 2rem; }
.service-directory-card p { color: var(--muted); }
.service-directory-card > strong { display: block; margin-top: 50px; font: .72rem var(--mono); }

@media (max-width: 980px) {
    .security-grid, .customer-case-grid, .provider-admin-grid, .provider-detail-grid, .service-page-hero { grid-template-columns: 1fr; }
    .customer-case-aside { position: static; }
    .service-outcome-grid, .service-page-process ol { grid-template-columns: 1fr 1fr; }
    .service-page-hero { gap: 35px; }
}

@media (max-width: 700px) {
    .verification-banner { align-items: flex-start; flex-direction: column; }
    .message-bubble { width: 94%; }
    .appointment-row { align-items: flex-start; flex-direction: column; }
    .provider-row { grid-template-columns: 1fr auto; }
    .provider-row > small { grid-column: 1 / -1; }
    .provider-category-grid, .service-directory, .service-outcome-grid, .service-page-process ol { grid-template-columns: 1fr; }
    .service-page-hero { padding-block: 75px 60px; }
    .service-page-section, .service-page-process { padding-block: 75px; }
    .service-outcome-grid article { min-height: 190px; }
    .service-outcome-grid h3 { margin-top: 45px; }
}

/* 2026 visual refresh and color themes */
:root {
    --theme-text: #302d2f;
    --theme-surface: rgba(251, 253, 254, .86);
    --theme-surface-solid: #fbfdfe;
    --theme-elevated: #ffffff;
    --theme-line: rgba(48, 45, 47, .14);
    --theme-glow: rgba(249, 166, 59, .23);
    --theme-header: rgba(247, 251, 253, .82);
    --theme-shadow: 0 24px 70px rgba(0, 89, 119, .13);
    color-scheme: light;
}

html[data-theme="dark"] {
    --paper: #0c1418;
    --cream: #111f26;
    --line: #29414b;
    --muted: #a5b8c0;
    --theme-text: #f4f9fb;
    --theme-surface: rgba(17, 31, 38, .86);
    --theme-surface-solid: #111f26;
    --theme-elevated: #172a33;
    --theme-line: rgba(217, 239, 247, .16);
    --theme-glow: rgba(0, 173, 231, .13);
    --theme-header: rgba(12, 20, 24, .82);
    --theme-shadow: 0 26px 80px rgba(0, 0, 0, .34);
    color-scheme: dark;
}

body {
    min-height: 100svh;
    color: var(--theme-text);
    background-color: var(--paper);
    background-image: radial-gradient(circle at 8% -10%, var(--theme-glow), transparent 33rem), radial-gradient(circle at 92% 20%, rgba(148, 201, 255, .12), transparent 28rem);
    background-attachment: fixed;
}

::selection { color: var(--ink); background: var(--acid); }
h1, h2, h3 { text-wrap: balance; }
h1 { letter-spacing: -.068em; }
p { text-wrap: pretty; }

.site-header {
    height: 82px;
    border-color: var(--theme-line);
    background: var(--theme-header);
    box-shadow: 0 8px 32px rgba(16, 38, 30, .04);
    backdrop-filter: blur(24px) saturate(150%);
}

.brand { gap: 12px; }
.brand-mark { width: 38px; height: 38px; border-radius: 11px; box-shadow: 0 8px 24px rgba(16, 38, 30, .18); }
.brand-copy { line-height: .86; }
.brand-copy strong { font-size: .83rem; letter-spacing: .02em; }
.brand-copy em { font-size: 1.24rem; }
.primary-nav { gap: 20px; }
.primary-nav > a:not(.button) { padding: 8px 1px; }

.theme-toggle {
    min-height: 42px;
    display: inline-flex;
    align-items: center;
    gap: 8px;
    padding: 5px 10px 5px 6px;
    border: 1px solid var(--theme-line);
    border-radius: 999px;
    color: var(--theme-text);
    background: var(--theme-surface);
    cursor: pointer;
    box-shadow: 0 5px 18px rgba(16, 38, 30, .06);
    transition: transform .2s ease, border-color .2s ease, background .25s ease;
}
.theme-toggle:hover { transform: translateY(-1px); border-color: var(--muted); }
.theme-toggle:focus-visible { outline: 3px solid var(--blue); outline-offset: 3px; }
.theme-toggle-track { position: relative; width: 54px; height: 30px; display: flex; align-items: center; justify-content: space-around; border-radius: 999px; background: var(--cream); overflow: hidden; }
.theme-toggle-sun, .theme-toggle-moon { position: relative; z-index: 2; width: 22px; text-align: center; font-size: .84rem; line-height: 1; }
.theme-toggle-thumb { position: absolute; z-index: 1; left: 3px; top: 3px; width: 24px; height: 24px; border-radius: 50%; background: var(--acid); box-shadow: 0 3px 10px rgba(16, 38, 30, .22); transition: transform .28s cubic-bezier(.2, .8, .2, 1); }
html[data-theme="dark"] .theme-toggle-thumb { transform: translateX(24px); }
.theme-toggle-label { min-width: 29px; font: 600 .6rem var(--mono); letter-spacing: .03em; text-transform: uppercase; }

.button { min-height: 50px; border-radius: 14px; box-shadow: 0 10px 26px rgba(16, 38, 30, .12); }
.button-small { min-height: 42px; border-radius: 12px; }
.button:hover { transform: translateY(-3px); box-shadow: 0 15px 32px rgba(16, 38, 30, .18); }
.button-ghost { box-shadow: none; }

.hero { position: relative; min-height: min(860px, calc(100svh - 82px)); isolation: isolate; }
.hero::before { content: ''; position: absolute; z-index: -1; width: 390px; height: 390px; left: -240px; top: 10%; border-radius: 50%; background: var(--acid); filter: blur(1px); opacity: .11; }
.hero-copy h1 { max-width: 780px; }
.hero-lead { color: var(--muted); }
.trust-row span { padding: 7px 11px; border: 1px solid var(--theme-line); border-radius: 999px; background: var(--theme-surface); }
.hero-console { padding: 12px; border-color: var(--theme-line); border-radius: 30px; background: linear-gradient(145deg, var(--theme-surface), color-mix(in srgb, var(--theme-elevated) 80%, var(--acid) 20%)); box-shadow: var(--theme-shadow); transform: none; }
.console-top { border-color: var(--theme-line); }
.console-card, .console-signal { border-color: var(--theme-line); border-radius: 20px; background-color: var(--theme-elevated); }
.console-card { min-height: 320px; }
.console-card-accent { color: var(--ink); background: linear-gradient(145deg, var(--acid), #edff9e); }
.console-signal { background: var(--theme-surface-solid); }
.ticker { border-block: 1px solid rgba(216, 255, 79, .18); }

.service-section, .process-section { padding-block: 112px; }
.section-heading { align-items: end; }
.service-grid { gap: 18px; border: 0; }
.service-card { min-height: 370px; padding: 42px; border: 1px solid var(--theme-line); border-radius: 28px; background: var(--theme-surface); box-shadow: 0 14px 42px rgba(16, 38, 30, .055); overflow: hidden; }
.service-card:hover { background: color-mix(in srgb, var(--theme-elevated) 86%, var(--acid) 14%); box-shadow: var(--theme-shadow); transform: translateY(-8px); }
.service-icon { border-color: var(--theme-line); box-shadow: inset 0 0 0 8px var(--theme-surface-solid), 0 12px 30px rgba(16, 38, 30, .1); }
.service-card li { border-color: var(--theme-line); background: var(--theme-surface-solid); }
.section-cta { border-color: var(--theme-line); }

.repair-section { margin: 0 18px; border-radius: 38px; background: radial-gradient(circle at 16% 0, #254a3c, transparent 34rem), var(--ink); box-shadow: 0 28px 80px rgba(16, 38, 30, .18); overflow: hidden; }
.repair-categories article { border-color: rgba(255, 255, 255, .14); border-radius: 14px; }
.repair-categories article:hover { background: rgba(216, 255, 79, .07); }
.process-grid { gap: 15px; }
.process-grid li, .process-grid li:last-child { border: 1px solid var(--theme-line); border-radius: 24px; background: var(--theme-surface); box-shadow: 0 12px 35px rgba(16, 38, 30, .045); }
.disclaimer { border-radius: 0 18px 18px 0; }
.final-cta { margin: 0 18px 18px; border-radius: 38px; background: radial-gradient(circle at 80% 10%, rgba(216, 255, 79, .32), transparent 24rem), linear-gradient(135deg, #e75f43, #f18157); box-shadow: var(--theme-shadow); }
.site-footer { background: linear-gradient(150deg, #08130f, #10261e); }

.form-hero { margin-top: 42px; padding: 62px; border: 1px solid var(--theme-line); border-radius: 32px; background: linear-gradient(135deg, var(--theme-surface), color-mix(in srgb, var(--theme-elevated) 90%, var(--blue) 10%)); box-shadow: 0 16px 50px rgba(16, 38, 30, .06); }
.form-hero > div > p { color: var(--muted); }
.form-hero aside { border-radius: 0 18px 18px 0; }
.support-plan-card { border-color: var(--theme-line); border-radius: 20px; background: var(--theme-surface); box-shadow: 0 9px 28px rgba(16, 38, 30, .045); }
.support-plan-card:hover { box-shadow: 0 18px 40px rgba(16, 38, 30, .1); }
.support-plan input:checked + .support-plan-card { background: color-mix(in srgb, var(--theme-elevated) 78%, var(--acid) 22%); }
.tier-note, .portal-account-box, .travel-fee-panel, .refund-state, .cancellation-state { border-radius: 0 18px 18px 0; }
.portal-account-box, .travel-fee-panel { border-color: var(--theme-line); background: var(--theme-surface); }
.travel-zone-grid span, .choice span, .urgency label > span { border-color: var(--theme-line); border-radius: 14px; background: var(--theme-surface-solid); }
.field input, .field textarea, .field select, .note-form textarea { min-height: 52px; border-color: var(--theme-line); border-radius: 13px; color: var(--theme-text); background: var(--theme-elevated); }
.field textarea, .note-form textarea { min-height: 120px; }
.form-aside { border-radius: 26px; box-shadow: var(--theme-shadow); }

.portal-page { background-color: var(--cream); background-image: radial-gradient(circle at 90% 0, var(--theme-glow), transparent 30rem); }
.login-card { border-color: var(--theme-line); border-radius: 26px; background: var(--theme-surface-solid); box-shadow: 14px 14px 0 color-mix(in srgb, var(--ink) 88%, var(--acid) 12%); }
.stats-grid article, .ticket-panel, .employee-card, .detail-card, .subscription-card { border-color: var(--theme-line); border-radius: 22px; background: var(--theme-surface); box-shadow: 0 10px 34px rgba(16, 38, 30, .045); overflow: hidden; }
.panel-head, .ticket-row, .employee-row, .contact-list > div, .note, .detail-meta, .subscription-details { border-color: var(--theme-line); }
.ticket-row:hover { background: color-mix(in srgb, var(--theme-elevated) 82%, var(--acid) 18%); }
.time-card { border-radius: 22px; box-shadow: 0 14px 42px rgba(16, 38, 30, .15); }
.status { color: var(--ink); }
.idle-card { border-radius: 26px; }
.legal-page { margin-block: 50px; padding: 70px; border: 1px solid var(--theme-line); border-radius: 30px; background: var(--theme-surface); box-shadow: var(--theme-shadow); }

body, .site-header, .hero-console, .console-card, .console-signal, .service-card, .support-plan-card, .field input, .field textarea, .field select, .detail-card, .subscription-card, .stats-grid article, .ticket-panel, .employee-card, .theme-toggle { transition: color .25s ease, background-color .25s ease, border-color .25s ease, box-shadow .25s ease; }

html[data-theme="dark"] .hero-lead,
html[data-theme="dark"] .section-heading p,
html[data-theme="dark"] .service-card p,
html[data-theme="dark"] .process-grid p,
html[data-theme="dark"] .form-section p,
html[data-theme="dark"] .form-hero > div > p,
html[data-theme="dark"] .legal-lead,
html[data-theme="dark"] .login-copy > p { color: var(--muted); }
html[data-theme="dark"] .site-header { box-shadow: 0 10px 38px rgba(0, 0, 0, .22); }
html[data-theme="dark"] .brand:not(.brand-footer) .brand-mark { background: var(--acid); }
html[data-theme="dark"] .brand:not(.brand-footer) .brand-mark::before { border-color: var(--ink); }
html[data-theme="dark"] .brand:not(.brand-footer) .brand-mark::after { background: var(--ink); }
html[data-theme="dark"] .button:not(.button-danger):not(.button-outline-light) { color: var(--ink); border-color: var(--acid); background: var(--acid); }
html[data-theme="dark"] .button-ghost:not(.button-outline-light) { color: var(--theme-text); border-color: var(--theme-line); background: transparent; }
html[data-theme="dark"] .hero-console { border-color: var(--theme-line); background: linear-gradient(145deg, rgba(23, 37, 31, .96), rgba(14, 23, 19, .92)); }
html[data-theme="dark"] .console-card:not(.console-card-accent),
html[data-theme="dark"] .console-signal,
html[data-theme="dark"] .service-card,
html[data-theme="dark"] .process-grid li,
html[data-theme="dark"] .support-plan-card,
html[data-theme="dark"] .travel-zone-grid span,
html[data-theme="dark"] .choice span,
html[data-theme="dark"] .urgency label > span { background-color: var(--theme-surface-solid); }
html[data-theme="dark"] .support-plan input:checked + .support-plan-card { color: var(--ink); background: linear-gradient(145deg, var(--acid), #ecff99); }
html[data-theme="dark"] .tier-note { background: #18251f; }
html[data-theme="dark"] .form-hero aside { color: #ffd8ce; background: #42241d; }
html[data-theme="dark"] .form-hero aside p { color: #e6aaa0; }
html[data-theme="dark"] .login-card { box-shadow: 14px 14px 0 rgba(216, 255, 79, .74); }
html[data-theme="dark"] .refund-eligible { color: #d8f7df; background: #173624; }
html[data-theme="dark"] .refund-closed, html[data-theme="dark"] .cancellation-state { background: #2d201b; }
html[data-theme="dark"] .flash-success { color: var(--ink); }

@media (max-width: 1100px) {
    .theme-toggle-label { display: none; }
    .theme-toggle { padding-right: 6px; }
}

@media (max-width: 980px) {
    .primary-nav { top: 0; inset: 82px 0 auto; border-color: var(--theme-line); background: var(--theme-surface-solid); }
    .primary-nav .theme-toggle { width: max-content; margin: 8px 14px; }
    .theme-toggle-label { display: inline; }
    .form-hero { padding: 44px; }
}

@media (max-width: 700px) {
    .site-header { height: 74px; }
    .primary-nav { inset-block-start: 74px; }
    .hero { min-height: auto; }
    .hero-console { border-radius: 22px; }
    .repair-section, .final-cta { margin-inline: 8px; border-radius: 26px; }
    .form-hero { width: calc(100% - 28px); margin-top: 24px; padding: 30px 24px; border-radius: 24px; }
    .service-grid { gap: 14px; }
    .service-card { min-height: 330px; border-radius: 22px; }
    .process-grid { gap: 12px; }
    .legal-page { margin-block: 24px; padding: 38px 24px 60px; border-radius: 22px; }
    .subscription-card, .detail-card { padding: 24px; }
}

/* Trust, accessibility, feedback, and support-form usability */
.skip-link {
    position: fixed;
    z-index: 1000;
    left: 16px;
    top: 12px;
    padding: 11px 16px;
    border: 2px solid var(--ink);
    border-radius: 10px;
    color: var(--ink);
    background: var(--acid);
    transform: translateY(-160%);
}
.skip-link:focus { transform: translateY(0); }
:where(a, button, input, textarea, select, summary):focus-visible {
    outline: 3px solid color-mix(in srgb, var(--blue) 74%, var(--ink) 26%);
    outline-offset: 3px;
}
.primary-nav a[aria-current="page"] { text-decoration: underline; text-decoration-thickness: 2px; text-underline-offset: 5px; }
button:disabled, .button:disabled { cursor: not-allowed; filter: grayscale(.45); opacity: .52; }

.form-progress {
    position: sticky;
    z-index: 4;
    top: 96px;
    display: grid;
    grid-template-columns: repeat(4, 1fr);
    gap: 8px;
    margin-bottom: 18px;
    padding: 10px;
    border: 1px solid var(--theme-line);
    border-radius: 18px;
    background: var(--theme-header);
    backdrop-filter: blur(18px);
}
.form-progress button { display: flex; align-items: center; gap: 9px; padding: 9px 12px; border: 0; border-radius: 12px; color: var(--theme-text); background: transparent; cursor: pointer; font-size: .74rem; font-weight: 800; text-align: left; }
.form-progress button:hover:not(:disabled), .form-progress button[aria-current="step"] { background: color-mix(in srgb, var(--theme-elevated) 82%, var(--acid) 18%); }
.form-progress button:disabled { cursor: not-allowed; opacity: .5; }
.form-progress button.is-complete { color: var(--theme-text); opacity: 1; }
.form-progress span { width: 25px; height: 25px; display: grid; place-items: center; border-radius: 50%; color: var(--ink); background: var(--acid); font: 700 .64rem var(--mono); }
.draft-controls, .error-summary {
    padding: 20px 22px;
    border: 1px solid var(--theme-line);
    border-radius: 18px;
    background: var(--theme-surface);
}
.draft-controls { display: grid; gap: 12px; margin-bottom: 35px; }
.draft-controls > div:first-child strong, .draft-controls > div:first-child span { display: block; }
.draft-controls > div:first-child span { margin-top: 4px; color: var(--muted); font-size: .74rem; }
.draft-controls .button-row { gap: 18px; }
.draft-status { min-height: 1em; color: var(--muted); font-size: .72rem; }
.error-summary { margin-top: 24px; border-color: #a33627; border-left-width: 5px; }
.error-summary:focus { outline: 3px solid #a33627; outline-offset: 3px; }
.error-summary ul { display: grid; gap: 5px; margin: 10px 0 0; padding-left: 22px; }
.error-summary a { text-decoration: underline; }
[data-description-count] { text-align: right; }

.home-trust-section, .trust-section { padding-block: 105px; }
.home-trust-grid, .trust-commitment-grid, .expectation-grid {
    display: grid;
    grid-template-columns: repeat(3, 1fr);
    gap: 16px;
}
.home-trust-grid article, .trust-commitment-grid article, .expectation-grid article {
    padding: 28px;
    border: 1px solid var(--theme-line);
    border-radius: 22px;
    background: var(--theme-surface);
    box-shadow: 0 12px 36px rgba(16, 38, 30, .05);
}
.home-trust-grid p, .trust-commitment-grid p, .expectation-grid p { margin: 10px 0 0; color: var(--muted); }
.trust-commitment-grid { grid-template-columns: repeat(4, 1fr); }
.trust-commitment-grid article > span { color: var(--rust); font: 700 .7rem var(--mono); }
.trust-commitment-grid h3 { margin-top: 55px; }
.expectation-grid { grid-template-columns: repeat(4, 1fr); }
.trust-hero { display: grid; grid-template-columns: 1.3fr .7fr; gap: 70px; align-items: end; padding-block: 110px 90px; }
.trust-hero h1 { margin: 18px 0 28px; font-size: clamp(3.4rem, 7vw, 7rem); }
.trust-hero > div > p { max-width: 780px; color: var(--muted); font-size: 1.15rem; }
.trust-hero aside { padding: 28px; border: 1px solid var(--theme-line); border-radius: 22px; background: var(--theme-surface); box-shadow: var(--theme-shadow); }
.trust-hero dl { margin: 0; }
.trust-hero dl > div { display: grid; grid-template-columns: 120px 1fr; gap: 16px; padding: 13px 0; border-bottom: 1px solid var(--theme-line); }
.trust-hero dl > div:last-child { border-bottom: 0; }
.trust-hero dt { color: var(--muted); font: .62rem var(--mono); text-transform: uppercase; }
.trust-hero dd { margin: 0; font-weight: 800; }
.provider-trust-section { padding-block: 100px; color: white; background: radial-gradient(circle at 12% 0, #284e40, transparent 30rem), var(--ink); }
.provider-trust-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 80px; }
.provider-trust-grid h2 { margin: 15px 0 25px; }
.provider-trust-grid > div:first-child > p { color: #c6d4ce; }
.provider-checklist { display: grid; gap: 12px; }
.provider-checklist p { margin: 0; padding: 20px; border: 1px solid rgba(255,255,255,.16); border-radius: 17px; }
.provider-checklist strong, .provider-checklist span { display: block; }
.provider-checklist span { margin-top: 5px; color: #c6d4ce; font-size: .78rem; }

.public-feedback-grid { display: grid; grid-template-columns: repeat(3, 1fr); gap: 16px; }
.home-feedback-grid { margin-top: 35px; }
.public-feedback-card { display: flex; flex-direction: column; min-height: 270px; margin: 0; padding: 28px; border: 1px solid var(--theme-line); border-radius: 22px; background: var(--theme-surface); box-shadow: 0 12px 36px rgba(16,38,30,.05); }
.rating-display { margin: 0; color: #bb6b00; font-size: 1.12rem; letter-spacing: .08em; }
.rating-display span { color: var(--muted); }
.public-feedback-card blockquote { flex: 1; margin: 28px 0; font-size: 1.05rem; font-weight: 700; }
.public-feedback-card figcaption strong, .public-feedback-card figcaption span { display: block; }
.public-feedback-card figcaption span { margin-top: 3px; color: var(--muted); font-size: .72rem; }
.honest-empty-state { padding: 34px; border: 1px dashed var(--theme-line); border-radius: 22px; text-align: center; background: var(--theme-surface); }
.honest-empty-state p { margin: 7px 0 0; color: var(--muted); }

.feedback-form { display: grid; gap: 18px; margin-top: 24px; }
.feedback-state { padding: 14px 16px; border-left: 4px solid var(--blue); background: var(--cream); }
.rating-field { padding: 0; border: 0; }
.rating-field legend { margin-bottom: 8px; font-weight: 800; }
.rating-field > div { display: flex; flex-wrap: wrap; gap: 8px; }
.rating-field input { position: absolute; opacity: 0; }
.rating-field label span { display: block; padding: 10px 13px; border: 1px solid var(--theme-line); border-radius: 11px; background: var(--theme-elevated); cursor: pointer; }
.rating-field input:checked + span { color: var(--ink); border-color: var(--ink); background: var(--acid); box-shadow: inset 0 0 0 2px var(--ink); }
.rating-field input:focus-visible + span { outline: 3px solid var(--blue); outline-offset: 2px; }
.feedback-admin-list { display: grid; gap: 16px; padding-bottom: 100px; }
.feedback-admin-list > .panel-head { border: 1px solid var(--theme-line); border-radius: 20px; }
.feedback-admin-card { padding: 26px; border: 1px solid var(--theme-line); border-radius: 22px; background: var(--theme-surface); box-shadow: 0 10px 34px rgba(16,38,30,.045); }
.feedback-admin-head { display: flex; align-items: flex-start; justify-content: space-between; gap: 20px; }
.feedback-admin-head strong, .feedback-admin-head span { display: block; }
.feedback-admin-head div > span { margin-top: 4px; color: var(--muted); font-size: .74rem; }
.feedback-admin-card .rating-display { margin-top: 22px; }
.feedback-admin-card blockquote { margin: 16px 0; padding: 18px; border-left: 4px solid var(--acid); background: var(--cream); }
.feedback-meta { display: grid; grid-template-columns: repeat(3, 1fr); gap: 12px; }
.feedback-meta > div { padding: 12px; border: 1px solid var(--theme-line); border-radius: 12px; }
.feedback-meta dt { color: var(--muted); font: .58rem var(--mono); text-transform: uppercase; }
.feedback-meta dd { margin: 5px 0 0; font-size: .76rem; font-weight: 800; }
.status-approved { background: #caefcd; }
.status-rejected { background: #e4e6e2; }
.status-private { background: #dbe7f4; }

@media (max-width: 980px) {
    .trust-hero, .provider-trust-grid { grid-template-columns: 1fr; gap: 35px; }
    .trust-commitment-grid, .expectation-grid { grid-template-columns: 1fr 1fr; }
    .public-feedback-grid { grid-template-columns: 1fr 1fr; }
}

@media (max-width: 700px) {
    .form-progress { top: 82px; grid-template-columns: 1fr; }
    .form-progress a { padding: 7px 9px; }
    .draft-controls .button-row { align-items: flex-start; flex-direction: column; }
    .home-trust-grid, .trust-commitment-grid, .expectation-grid, .public-feedback-grid, .feedback-meta { grid-template-columns: 1fr; }
    .trust-hero { padding-block: 72px 60px; }
    .trust-hero dl > div { grid-template-columns: 1fr; gap: 4px; }
    .home-trust-section, .trust-section, .provider-trust-section { padding-block: 75px; }
    .feedback-admin-head { flex-direction: column; }
}

/* Multi-step intake, plan comparison, timelines, notifications, and queue controls */
.wizard-step { display: grid; gap: 22px; min-width: 0; }
.wizard-enabled .wizard-step[hidden] { display: none; }
.wizard-actions { display: flex; align-items: center; justify-content: space-between; gap: 14px; padding-top: 28px; margin-top: 12px; border-top: 1px solid var(--theme-line); }
.wizard-actions .button-submit { width: auto; margin: 0; }
.support-review-summary { display: grid; grid-template-columns: 1fr 1fr; gap: 12px; margin: 0; }
.support-review-summary > div { padding: 16px; border: 1px solid var(--theme-line); border-radius: 14px; background: var(--theme-surface); }
.support-review-summary dt { color: var(--muted); font: .58rem var(--mono); letter-spacing: .05em; text-transform: uppercase; }
.support-review-summary dd { margin: 6px 0 0; font-size: .84rem; font-weight: 800; overflow-wrap: anywhere; white-space: pre-wrap; }
.support-review-summary .review-summary-wide { grid-column: 1 / -1; }

.pricing-hero { max-width: 980px; padding-block: 110px 75px; }
.pricing-hero h1 { margin: 18px 0 28px; font-size: clamp(3.5rem, 7vw, 7rem); }
.pricing-hero p { max-width: 800px; color: var(--muted); font-size: 1.15rem; }
.pricing-comparison { display: grid; grid-template-columns: repeat(4, minmax(0, 1fr)); gap: 12px; padding-bottom: 80px; }
.pricing-card { position: relative; display: flex; flex-direction: column; min-height: 560px; padding: 28px 22px; border: 1px solid var(--theme-line); border-radius: 22px; background: var(--theme-surface); box-shadow: 0 12px 38px rgba(16,38,30,.05); }
.pricing-card-featured { border-color: var(--ink); box-shadow: 0 16px 45px rgba(16,38,30,.12); }
.pricing-badge { position: absolute; left: 18px; top: -14px; padding: 6px 10px; border-radius: 999px; color: var(--ink); background: var(--acid); font: 700 .56rem var(--mono); text-transform: uppercase; }
.pricing-card > small { color: var(--muted); font: .62rem var(--mono); text-transform: uppercase; }
.pricing-card h2 { min-height: 68px; margin: 15px 0 8px; font-size: 1.45rem; }
.pricing-value { display: block; min-height: 48px; margin-bottom: 12px; font-size: 1.05rem; }
.pricing-card > p { min-height: 100px; color: var(--muted); font-size: .78rem; }
.pricing-card ul, .plain-check-list { display: grid; gap: 9px; padding: 0; list-style: none; }
.pricing-card li, .plain-check-list li { position: relative; padding-left: 20px; font-size: .74rem; }
.pricing-card li::before, .plain-check-list li::before { position: absolute; left: 0; content: "✓"; color: #2d9c62; font-weight: 900; }
.pricing-availability { padding: 14px 0; margin-top: auto; border-top: 1px solid var(--theme-line); }
.pricing-availability span, .pricing-availability strong { display: block; }
.pricing-availability span { color: var(--muted); font: .56rem var(--mono); text-transform: uppercase; }
.pricing-availability strong { margin-top: 4px; font-size: .74rem; }
.pricing-card > .button { width: 100%; margin-top: 14px; text-align: center; }
.pricing-details-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 20px; padding-bottom: 110px; }
.digital-pricing-grid { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 16px; }
.digital-price-card { display: flex; flex-direction: column; min-height: 520px; padding: 30px; border: 1px solid var(--theme-line); border-radius: 24px; background: var(--theme-surface); box-shadow: 0 12px 38px rgba(16,38,30,.055); }
.digital-price-card h3 { margin: 16px 0 8px; font-size: 1.8rem; }
.digital-price-card > strong { color: var(--blue); font-size: 1.3rem; }
.digital-price-card > p { min-height: 92px; margin: 16px 0; color: var(--muted); font-size: .78rem; }
.digital-price-card ul { display: grid; gap: 10px; padding: 0; margin: 0 0 28px; list-style: none; }
.digital-price-card li { position: relative; padding-left: 20px; font-size: .72rem; }
.digital-price-card li::before { position: absolute; left: 0; color: #2d9c62; content: "✓"; font-weight: 900; }
.digital-price-card .button { width: 100%; margin-top: auto; text-align: center; }
.pricing-scope-note { padding: 16px 18px; margin: 22px 0 0; border-left: 4px solid var(--acid); color: var(--muted); background: var(--cream); font-size: .72rem; }
.digital-pricing-directory { padding-bottom: 90px; }
.digital-pricing-service { display: grid; grid-template-columns: minmax(230px, .8fr) minmax(0, 1.6fr); gap: 30px; padding: 28px 0; border-top: 1px solid var(--theme-line); }
.digital-pricing-service:last-of-type { border-bottom: 1px solid var(--theme-line); }
.digital-pricing-service h3 { margin: 10px 0; font-size: 1.55rem; }
.digital-pricing-service a { color: var(--muted); font-size: .68rem; text-decoration: underline; }
.digital-pricing-service > div:last-child { display: grid; grid-template-columns: repeat(3, 1fr); gap: 10px; }
.digital-pricing-service > div:last-child span { min-height: 90px; padding: 16px; border: 1px solid var(--theme-line); border-radius: 14px; background: var(--theme-surface); }
.digital-pricing-service small, .digital-pricing-service strong { display: block; }
.digital-pricing-service small { color: var(--muted); font: .56rem var(--mono); text-transform: uppercase; }
.digital-pricing-service strong { margin-top: 9px; font-size: .86rem; }
.support-pricing-heading { padding-bottom: 35px; }
.service-starting-price { display: block; width: fit-content; padding: 7px 11px; margin-top: 16px; border-radius: 999px; color: var(--ink); background: var(--acid); font: 800 .62rem var(--mono); }

.case-timeline ol { position: relative; display: grid; gap: 0; margin: 22px 0 0; padding: 0; list-style: none; }
.case-timeline ol::before { position: absolute; left: 8px; top: 9px; bottom: 20px; width: 2px; content: ""; background: var(--theme-line); }
.case-timeline li { position: relative; display: grid; grid-template-columns: 18px 1fr; gap: 13px; padding-bottom: 22px; }
.case-timeline li > span { z-index: 1; width: 18px; height: 18px; margin-top: 2px; border: 4px solid var(--theme-elevated); border-radius: 50%; background: var(--blue); box-shadow: 0 0 0 1px var(--theme-line); }
.case-timeline .timeline-resolved > span, .case-timeline .timeline-support > span { background: #2d9c62; }
.case-timeline .timeline-referral > span { background: var(--acid); }
.case-timeline strong, .case-timeline time { display: block; }
.case-timeline p { margin: 3px 0; color: var(--muted); font-size: .7rem; }
.case-timeline time { color: var(--muted); font: .58rem var(--mono); }

.notification-settings-shell { display: grid; grid-template-columns: minmax(0, 1fr) 340px; gap: 24px; padding-bottom: 100px; }
.notification-settings-form { display: grid; gap: 12px; }
.notification-settings-form > label { display: flex; gap: 14px; align-items: flex-start; padding: 18px; border: 1px solid var(--theme-line); border-radius: 15px; background: var(--cream); }
.notification-settings-form input { width: 20px; height: 20px; flex: 0 0 auto; margin-top: 2px; }
.notification-settings-form strong, .notification-settings-form small { display: block; }
.notification-settings-form small { margin-top: 4px; color: var(--muted); font-size: .72rem; }
.notification-settings-form .button { justify-self: start; margin-top: 10px; }

.queue-controls { display: grid; gap: 14px; margin-bottom: 24px; }
.attention-links { display: flex; flex-wrap: wrap; align-items: center; gap: 8px; }
.attention-links strong { margin-right: 6px; font-size: .76rem; }
.attention-links a { padding: 8px 11px; border: 1px solid var(--theme-line); border-radius: 999px; background: var(--theme-surface); font-size: .68rem; }
.attention-links a:hover, .attention-links a[aria-current="page"] { color: var(--ink); border-color: var(--acid); background: var(--acid); }
.queue-filter-form { display: grid; grid-template-columns: repeat(5, minmax(125px, 1fr)) auto auto; gap: 10px; align-items: end; padding: 16px; border: 1px solid var(--theme-line); border-radius: 18px; background: var(--theme-surface); }
.queue-filter-form label span { display: block; margin-bottom: 5px; color: var(--muted); font: .56rem var(--mono); text-transform: uppercase; }
.queue-filter-form select, .queue-filter-form input { width: 100%; min-height: 42px; padding: 8px 10px; border: 1px solid var(--theme-line); border-radius: 10px; color: var(--theme-text); background: var(--theme-elevated); }
.queue-search { grid-column: span 2; }
.ticket-attention-badges { display: flex !important; flex-wrap: wrap; gap: 5px; margin-top: 7px; }
.ticket-attention-badges em { padding: 3px 7px; border-radius: 999px; color: var(--ink); background: var(--acid-soft); font: 700 .55rem var(--mono); font-style: normal; }
.queue-pagination { display: grid; grid-template-columns: 1fr auto 1fr; align-items: center; gap: 12px; padding: 18px 24px; border-top: 1px solid var(--theme-line); }
.queue-pagination > span { color: var(--muted); font: .64rem var(--mono); text-align: center; }
.queue-pagination a:last-child { justify-self: end; }

.customer-overview { display: grid; grid-template-columns: repeat(4, 1fr); gap: 14px; margin-bottom: 24px; }
.customer-overview article { position: relative; display: grid; gap: 4px; min-height: 132px; padding: 22px; overflow: hidden; border: 1px solid var(--theme-line); border-radius: 18px; background: var(--theme-surface); }
.customer-overview article::after { position: absolute; right: -28px; bottom: -45px; width: 100px; height: 100px; content: ""; border-radius: 50%; background: color-mix(in srgb, var(--acid) 28%, transparent); }
.customer-overview .overview-needs-attention { border-color: var(--acid); box-shadow: 0 0 0 3px color-mix(in srgb, var(--acid) 24%, transparent); }
.customer-overview small { color: var(--muted); font: .58rem var(--mono); text-transform: uppercase; }
.customer-overview strong { z-index: 1; align-self: end; font-size: 1.75rem; }
.customer-overview span { z-index: 1; color: var(--muted); font-size: .68rem; }
.next-actions-card { padding: 26px; margin-bottom: 24px; border: 1px solid var(--theme-line); border-radius: 22px; background: var(--theme-surface); }
.next-actions-head { display: flex; align-items: flex-start; justify-content: space-between; gap: 20px; }
.next-actions-head h2 { margin: 7px 0 18px; }
.next-actions-head > a { color: var(--muted); font-size: .72rem; text-decoration: underline; }
.next-action-list { display: grid; border-top: 1px solid var(--theme-line); }
.next-action-row { display: grid; grid-template-columns: 12px minmax(0, 1fr) auto; align-items: center; gap: 14px; padding: 16px 4px; border-bottom: 1px solid var(--theme-line); }
.next-action-row:hover { background: color-mix(in srgb, var(--theme-elevated) 82%, var(--acid) 18%); }
.next-action-row > span { width: 10px; height: 10px; border-radius: 50%; background: var(--blue); box-shadow: 0 0 0 4px color-mix(in srgb, var(--blue) 16%, transparent); }
.next-action-referral > span, .next-action-feedback > span { background: var(--acid); }
.next-action-pending > span, .next-action-appointment > span { background: #e2a429; }
.next-action-row strong, .next-action-row small { display: block; }
.next-action-row small { margin-top: 3px; color: var(--muted); font-size: .7rem; }
.next-action-row em { color: var(--muted); font: 700 .62rem var(--mono); font-style: normal; white-space: nowrap; }
.subscription-primary-action { width: 100%; text-align: center; }

.message-connection-status { display: block; margin-top: 4px; color: var(--muted); font: .58rem var(--mono); }
.message-connection-status[data-state="offline"], .message-connection-status[data-state="error"] { color: var(--rust); }
.new-message-button { position: sticky; z-index: 2; bottom: 8px; display: block; width: max-content; margin: -48px auto 12px; padding: 8px 13px; border: 1px solid var(--ink); border-radius: 999px; color: var(--ink); background: var(--acid); box-shadow: 0 5px 18px rgba(0,0,0,.18); font: 700 .62rem var(--mono); cursor: pointer; }
.new-message-button[hidden] { display: none; }
.conversation-thread:focus-visible { outline: 3px solid var(--blue); outline-offset: 4px; }

/* Staff invoices */
.status-draft { color: #563b00; background: #ffe6a8; }
.status-sent { color: #064b65; background: #cceef9; }
.status-overdue { color: #fff; background: #a33627; }
.status-paid { color: #0b5534; background: #cef0dc; }
.status-void { color: #4d5355; background: #e2e5e6; }
.status-converted { color: #0b5534; background: #cef0dc; }
.status-expired { color: #6d3b00; background: #ffe6a8; }
.invoice-list-panel { padding: 0; margin-bottom: 100px; overflow: hidden; border: 1px solid var(--theme-line); border-radius: 22px; background: var(--theme-surface); }
.invoice-list-panel > .panel-head { padding: 24px; }
.invoice-list { display: grid; }
.invoice-list-row { display: grid; grid-template-columns: minmax(220px, 1fr) 150px 130px 100px; align-items: center; gap: 18px; padding: 18px 24px; border-top: 1px solid var(--theme-line); }
.invoice-list-row:hover { background: color-mix(in srgb, var(--theme-elevated) 84%, var(--blue) 16%); }
.invoice-list-row div > strong, .invoice-list-row div > span, .invoice-list-row > span small, .invoice-list-row > span strong { display: block; }
.invoice-list-row div > span, .invoice-list-row > span small { margin-top: 3px; color: var(--muted); font-size: .66rem; }
.invoice-list-row > span small { font: .56rem var(--mono); text-transform: uppercase; }
.invoice-list-row > em { justify-self: end; font-style: normal; }
.invoice-filter-form { grid-template-columns: minmax(220px, 2fr) minmax(150px, .7fr) auto auto; }
.invoice-editor { display: grid; grid-template-columns: minmax(0, 1fr) 350px; align-items: start; gap: 24px; padding-bottom: 100px; }
.invoice-editor-main { display: grid; gap: 20px; min-width: 0; }
.invoice-editor-sidebar { position: sticky; top: 105px; }
.invoice-preset-picker { display: grid; grid-template-columns: minmax(220px, 1fr) auto; align-items: end; gap: 10px; padding: 14px; margin-bottom: 14px; border: 1px solid color-mix(in srgb, var(--blue) 45%, var(--theme-line)); border-radius: 14px; background: color-mix(in srgb, var(--theme-elevated) 88%, var(--blue) 12%); }
.invoice-preset-picker .field { margin: 0; }
.invoice-items-editor { display: grid; gap: 10px; }
.invoice-item-row { display: grid; grid-template-columns: minmax(180px, 1fr) 85px 115px 115px 100px 34px; align-items: end; gap: 10px; padding: 12px; border: 1px solid var(--theme-line); border-radius: 14px; background: var(--cream); }
.invoice-item-row .field { margin: 0; }
.invoice-line-total { align-self: center; font-weight: 900; text-align: right; }
.invoice-remove-item { align-self: center; width: 32px; height: 32px; border: 0; border-radius: 50%; color: #fff; background: #a33627; cursor: pointer; font-size: 1.2rem; }
.invoice-remove-item:disabled { opacity: .35; cursor: not-allowed; }
.invoice-editor-totals { display: grid; gap: 8px; padding: 18px 0; margin: 18px 0; border-block: 1px solid var(--theme-line); }
.invoice-editor-totals > div { display: flex; justify-content: space-between; gap: 18px; }
.invoice-editor-totals dt { color: var(--muted); font-size: .72rem; }
.invoice-editor-totals dd { margin: 0; font-weight: 900; }
.invoice-editor-totals > div:last-child { padding-top: 8px; font-size: 1.2rem; }
.invoice-save-note { display: block; margin-top: 10px; color: var(--muted); text-align: center; }
.invoice-status-actions { display: flex; flex-wrap: wrap; align-items: center; gap: 8px; padding-bottom: 20px; }
.invoice-status-actions form { margin: 0; }
.invoice-document { padding: clamp(28px, 6vw, 72px); margin-bottom: 100px; color: #252224; border: 1px solid #d9dfe1; border-radius: 22px; background: #fff; box-shadow: 0 24px 70px rgba(16,38,30,.12); }
.invoice-document-head { display: flex; justify-content: space-between; gap: 40px; padding-bottom: 36px; border-bottom: 2px solid #302d2f; }
.invoice-brand img { width: 230px; height: auto; }
.invoice-brand p { margin: 18px 0 0; color: #566166; font-size: .72rem; }
.invoice-title { text-align: right; }
.invoice-title > span { color: #647077; font: .7rem var(--mono); letter-spacing: .08em; text-transform: uppercase; }
.invoice-title h2 { margin: 8px 0 14px; font-size: 2rem; }
.invoice-parties { display: grid; grid-template-columns: 1fr 1fr; gap: 50px; padding: 38px 0; }
.invoice-parties small, .invoice-parties strong, .invoice-parties span { display: block; }
.invoice-parties small { margin-bottom: 9px; color: #647077; font: .58rem var(--mono); text-transform: uppercase; }
.invoice-parties span { margin-top: 5px; color: #566166; font-size: .75rem; }
.invoice-parties dl { display: grid; gap: 8px; margin: 0; }
.invoice-parties dl > div { display: flex; justify-content: space-between; gap: 24px; padding-bottom: 7px; border-bottom: 1px solid #e4e8e9; }
.invoice-parties dt { color: #647077; font-size: .7rem; }
.invoice-parties dd { margin: 0; font-size: .72rem; font-weight: 800; text-align: right; }
.invoice-table-wrap { overflow-x: auto; }
.invoice-table { width: 100%; border-collapse: collapse; }
.invoice-table th { padding: 12px 10px; color: #fff; background: #302d2f; font: .58rem var(--mono); text-align: left; text-transform: uppercase; }
.invoice-table th:not(:first-child), .invoice-table td:not(:first-child) { text-align: right; }
.invoice-table td { padding: 15px 10px; border-bottom: 1px solid #e4e8e9; font-size: .74rem; }
.invoice-document-summary { display: grid; grid-template-columns: 1fr minmax(280px, .45fr); gap: 50px; padding-top: 32px; }
.invoice-document-summary small, .invoice-document-terms small { color: #647077; font: .58rem var(--mono); text-transform: uppercase; }
.invoice-document-summary p, .invoice-document-terms p { color: #566166; font-size: .72rem; }
.invoice-document-summary dl { display: grid; gap: 9px; margin: 0; }
.invoice-document-summary dl > div { display: flex; justify-content: space-between; gap: 20px; }
.invoice-document-summary dd { margin: 0; font-weight: 800; }
.invoice-total-row { padding-top: 13px; border-top: 2px solid #302d2f; font-size: 1.1rem; }
.invoice-document-terms { padding-top: 28px; margin-top: 28px; border-top: 1px solid #e4e8e9; }
.case-invoice-list { display: grid; gap: 8px; margin: 16px 0; }
.case-invoice-list a { display: grid; grid-template-columns: minmax(0, 1fr) auto; gap: 12px; padding: 12px; border: 1px solid var(--theme-line); border-radius: 12px; background: var(--cream); }
.case-invoice-list span > strong, .case-invoice-list span > small { display: block; }
.case-invoice-list small { margin-top: 4px; color: var(--muted); font-size: .62rem; }
.case-invoice-list a > span:last-child { text-align: right; }
.case-invoice-list em { display: inline-block; margin-bottom: 6px; font-style: normal; }

/* Staff customer CRM */
.crm-filter-form { grid-template-columns: minmax(260px, 1fr) auto auto; }
.crm-list-panel { padding: 0; margin-bottom: 100px; overflow: hidden; border: 1px solid var(--theme-line); border-radius: 22px; background: var(--theme-surface); }
.crm-list-panel > .panel-head { padding: 24px; }
.crm-list { display: grid; }
.crm-list-row { display: grid; grid-template-columns: minmax(240px, 1fr) 90px 150px 150px; align-items: center; gap: 18px; padding: 18px 24px; border-top: 1px solid var(--theme-line); }
.crm-list-row:hover { background: color-mix(in srgb, var(--theme-elevated) 84%, var(--blue) 16%); }
.crm-list-row div > strong, .crm-list-row div > span, .crm-list-row > span small, .crm-list-row > span strong { display: block; }
.crm-list-row div > span, .crm-list-row > span small { margin-top: 3px; color: var(--muted); font-size: .66rem; }
.crm-list-row > span small { font: .56rem var(--mono); text-transform: uppercase; }
.crm-editor { display: grid; grid-template-columns: minmax(0, 1.35fr) minmax(300px, .65fr); align-items: start; gap: 24px; padding-bottom: 100px; }
.crm-profile-grid { display: grid; grid-template-columns: minmax(0, 1.1fr) minmax(300px, .9fr); gap: 24px; margin-bottom: 24px; }
.crm-history-panel { margin-bottom: 24px; }
.crm-cases-panel { margin-bottom: 100px; }
.invoice-crm-link { padding-top: 8px; }

@media (max-width: 1180px) {
    .nav-toggle { display: block; }
    .primary-nav { position: fixed; inset: 82px 0 auto; max-height: calc(100dvh - 82px); display: none; flex-direction: column; align-items: stretch; gap: 0; overflow-y: auto; padding: 20px; border-bottom: 1px solid var(--theme-line); background: var(--theme-surface-solid); box-shadow: var(--theme-shadow); }
    .primary-nav.open { display: flex; }
    .primary-nav a { padding: 14px; }
    .primary-nav .theme-toggle { width: max-content; margin: 8px 14px; }
    .primary-nav .button { margin-top: 10px; }
    .theme-toggle-label { display: inline; }
    .pricing-comparison { grid-template-columns: repeat(3, 1fr); }
    .queue-filter-form { grid-template-columns: repeat(3, 1fr); }
    .customer-overview { grid-template-columns: 1fr 1fr; }
}

@media (max-width: 980px) {
    .pricing-comparison, .digital-pricing-grid { grid-template-columns: 1fr 1fr; }
    .pricing-details-grid, .notification-settings-shell { grid-template-columns: 1fr; }
    .digital-pricing-service { grid-template-columns: 1fr; }
    .invoice-editor { grid-template-columns: 1fr; }
    .invoice-editor-sidebar { position: static; }
    .invoice-list-row { grid-template-columns: minmax(190px, 1fr) 120px 110px 90px; }
    .crm-list-row { grid-template-columns: minmax(200px, 1fr) 75px 130px 130px; }
    .crm-editor, .crm-profile-grid { grid-template-columns: 1fr; }
}

@media (max-width: 700px) {
    .form-progress { grid-template-columns: repeat(4, minmax(54px, 1fr)); overflow-x: auto; }
    .form-progress button { justify-content: center; padding: 8px 5px; font-size: 0; }
    .form-progress button span { font-size: .64rem; }
    .wizard-actions { position: sticky; z-index: 3; bottom: 0; margin-inline: -10px; padding: 14px 10px calc(14px + env(safe-area-inset-bottom)); background: var(--theme-header); backdrop-filter: blur(18px); }
    .wizard-actions .button { min-height: 48px; }
    .support-review-summary, .pricing-comparison, .queue-filter-form { grid-template-columns: 1fr; }
    .support-review-summary .review-summary-wide { grid-column: auto; }
    .pricing-card { min-height: auto; }
    .pricing-card h2, .pricing-card > p { min-height: 0; }
    .pricing-hero { padding-block: 72px 55px; }
    .attention-links { align-items: flex-start; flex-direction: column; }
    .attention-links a { width: 100%; }
    .queue-search { grid-column: auto; }
    .queue-pagination { grid-template-columns: 1fr 1fr; }
    .queue-pagination > span { grid-column: 1 / -1; grid-row: 1; }
    .customer-overview { grid-template-columns: 1fr 1fr; gap: 10px; }
    .customer-overview article { min-height: 118px; padding: 18px; }
    .next-actions-head { flex-direction: column; }
    .next-action-row { grid-template-columns: 12px minmax(0, 1fr); }
    .next-action-row em { grid-column: 2; }
    .conversation-form { position: relative; padding-bottom: env(safe-area-inset-bottom); }
    .conversation-form .button { min-height: 48px; }
    .digital-pricing-grid, .digital-pricing-service > div:last-child { grid-template-columns: 1fr; }
    .digital-price-card { min-height: auto; }
    .digital-price-card > p { min-height: 0; }
    .invoice-filter-form, .crm-filter-form { grid-template-columns: 1fr; }
    .invoice-list-row { grid-template-columns: 1fr 1fr; gap: 12px; }
    .invoice-list-row > div { grid-column: 1 / -1; }
    .invoice-list-row > em { justify-self: end; align-self: end; }
    .invoice-preset-picker { grid-template-columns: 1fr; }
    .invoice-item-row { grid-template-columns: repeat(3, 1fr) 34px; }
    .invoice-item-row .field:first-child { grid-column: 1 / -1; }
    .invoice-line-total { grid-column: 1 / 4; text-align: left; }
    .invoice-remove-item { grid-column: 4; grid-row: 2; }
    .crm-list-row { grid-template-columns: 1fr 1fr; gap: 12px; }
    .crm-list-row > div { grid-column: 1 / -1; }
    .invoice-document { padding: 24px 18px; border-radius: 14px; }
    .invoice-document-head, .invoice-parties { grid-template-columns: 1fr; display: grid; }
    .invoice-title { text-align: left; }
    .invoice-document-summary { grid-template-columns: 1fr; }
}

@media print {
    @page { size: letter; margin: .45in; }
    body.invoice-print-page { color: #000 !important; background: #fff !important; background-image: none !important; }
    .invoice-print-page .site-header,
    .invoice-print-page .site-footer,
    .invoice-print-page .invoice-screen-controls,
    .invoice-print-page .flash,
    .invoice-print-page .idle-modal { display: none !important; }
    .invoice-print-page main { display: block; }
    .invoice-print-page .invoice-document { width: 100%; max-width: none; padding: 0; margin: 0; border: 0; border-radius: 0; box-shadow: none; }
    .invoice-print-page .invoice-document a { color: inherit; text-decoration: none; }
}

/* Proposals, billing, CRM workflow, and case time */
.responsive-table {
    overflow-x: auto;
}

.responsive-table table {
    width: 100%;
    border-collapse: collapse;
}

.responsive-table th,
.responsive-table td {
    padding: .9rem;
    border-bottom: 1px solid var(--line);
    text-align: left;
    vertical-align: top;
}

.filter-bar {
    display: grid;
    grid-template-columns: minmax(14rem, 1fr) minmax(10rem, 14rem) auto;
    gap: 1rem;
    align-items: end;
}

.proposal-copy {
    margin: 2rem 0;
    padding: 1.35rem;
    border: 1px solid var(--line);
    border-radius: var(--radius);
    background: var(--theme-elevated);
}

.proposal-copy h3 {
    margin: .35rem 0 .75rem;
}

.proposal-copy small,
.invoice-document-summary small {
    color: var(--muted);
    font-weight: 800;
    letter-spacing: .08em;
    text-transform: uppercase;
}

.approval-panel,
.payment-panel {
    display: grid;
    grid-template-columns: minmax(0, 1fr) minmax(18rem, .75fr);
    gap: 2rem;
    align-items: center;
    margin-bottom: 1.5rem;
    padding: 1.5rem;
    border: 1px solid color-mix(in srgb, var(--blue) 45%, var(--theme-line));
    border-radius: var(--radius);
    background: color-mix(in srgb, var(--blue) 8%, var(--theme-elevated));
}

.billing-document-list {
    display: grid;
    gap: .65rem;
}

.billing-document-list > a,
.billing-document-list > div {
    display: flex;
    justify-content: space-between;
    gap: 1rem;
    padding: 1rem;
    border: 1px solid var(--line);
    border-radius: .8rem;
    color: inherit;
    text-decoration: none;
    background: var(--theme-elevated);
}

.billing-document-list > a:hover {
    border-color: var(--blue);
    transform: translateY(-1px);
}

.billing-document-list span {
    display: grid;
    gap: .25rem;
}

.billing-document-list span:last-child {
    justify-items: end;
    text-align: right;
}

.billing-workspace-grid,
.crm-workflow-grid {
    display: grid;
    grid-template-columns: minmax(0, 1.4fr) minmax(18rem, .6fr);
    gap: 1.25rem;
    margin-top: 1.5rem;
}

.crm-task-list,
.time-entry-list {
    display: grid;
    gap: .65rem;
}

.crm-task {
    display: flex;
    justify-content: space-between;
    gap: 1rem;
    padding: .9rem;
    border: 1px solid var(--line);
    border-radius: .8rem;
    background: var(--theme-elevated);
}

.crm-task > div,
.time-entry-list > div {
    display: grid;
    gap: .25rem;
}

.crm-task-completed {
    opacity: .68;
}

.crm-task-completed strong {
    text-decoration: line-through;
}

.crm-task-overdue {
    border-color: #a33627;
}

.crm-timeline {
    position: relative;
    display: grid;
    gap: 0;
    margin: 1.25rem 0 0;
    padding: 0;
    list-style: none;
}

.crm-timeline li {
    position: relative;
    display: grid;
    grid-template-columns: 1rem minmax(0, 1fr);
    gap: .85rem;
    padding-bottom: 1.25rem;
}

.crm-timeline li::before {
    content: "";
    position: absolute;
    left: .35rem;
    top: .75rem;
    bottom: -.1rem;
    width: 2px;
    background: var(--line);
}

.crm-timeline li:last-child::before {
    display: none;
}

.crm-timeline li > span {
    z-index: 1;
    width: .8rem;
    height: .8rem;
    margin-top: .25rem;
    border: 2px solid var(--theme-elevated);
    border-radius: 50%;
    background: var(--blue);
    box-shadow: 0 0 0 2px var(--blue);
}

.crm-timeline li > div {
    display: grid;
    gap: .25rem;
}

.crm-activity-links {
    display: flex;
    flex-wrap: wrap;
    gap: .75rem;
    font-size: .9rem;
}

.case-time-card details {
    margin-top: 1rem;
}

.case-time-card summary {
    cursor: pointer;
    font-weight: 800;
}

.compact-list {
    margin-top: 1rem;
}

.surcharge-disclosure {
    margin-top: 1rem;
    padding: 1rem;
    border: 2px solid var(--acid);
    border-radius: 14px;
    background: color-mix(in srgb, var(--acid) 12%, var(--theme-elevated));
}

.surcharge-disclosure dl {
    display: grid;
    gap: .35rem;
    margin: .75rem 0;
}

.surcharge-disclosure dl div {
    display: flex;
    justify-content: space-between;
    gap: 1rem;
}

.surcharge-disclosure dl div:last-child {
    padding-top: .35rem;
    border-top: 1px solid var(--theme-line);
    font-weight: 900;
}

.surcharge-disclosure small {
    display: block;
    color: var(--muted);
    line-height: 1.45;
}

@media (max-width: 760px) {
    .filter-bar,
    .approval-panel,
    .payment-panel,
    .billing-workspace-grid,
    .crm-workflow-grid {
        grid-template-columns: 1fr;
    }

    .billing-document-list > a,
    .billing-document-list > div,
    .crm-task {
        align-items: flex-start;
        flex-direction: column;
    }

    .billing-document-list span:last-child {
        justify-items: start;
        text-align: left;
    }
}

.panel-head-plain { padding-inline: 0; background: transparent; }
.feature-encouragement { padding-block: 95px; color: white; background: radial-gradient(circle at 85% 0, rgba(249,166,59,.35), transparent 25rem), #173b49; }
.feature-encouragement h2 { max-width: 850px; margin: 18px 0; color: white; font-size: clamp(3rem, 6vw, 6rem); }
.feature-encouragement p { max-width: 720px; margin-bottom: 28px; color: #cee2e9; }
.button-danger { border-color: #b93b35; color: white; background: #b93b35; }

/* Repair Geek official brand system */
html[data-theme="dark"] { --rust: #f9a63b; }

body {
    background-image: radial-gradient(circle at 8% -10%, rgba(249, 166, 59, .22), transparent 33rem), radial-gradient(circle at 92% 20%, rgba(0, 173, 231, .14), transparent 30rem);
}

.brand-image-link { flex: 0 0 auto; }
.brand-logo-surface { display: flex; align-items: center; padding: 2px 7px; border: 1px solid rgba(48, 45, 47, .1); border-radius: 14px; background: #fff; box-shadow: 0 8px 25px rgba(0, 89, 119, .12); }
.brand-logo { width: 184px; height: auto; display: block; }
.brand-logo-footer { width: 250px; }

.primary-nav > a:not(.button)::after { background: var(--blue); }
.status-dot, .live-dot { background: var(--acid); box-shadow: 0 0 0 5px rgba(249, 166, 59, .18); }
.button:focus-visible, a:focus-visible, input:focus-visible, select:focus-visible, textarea:focus-visible { outline-color: var(--blue); }
.field input:focus, .field textarea:focus, .field select:focus, .note-form textarea:focus { border-color: var(--blue); box-shadow: 0 0 0 3px rgba(0, 173, 231, .22); }
.theme-toggle-thumb { background: linear-gradient(135deg, var(--acid), #ffc879); }
.hero::before { background: var(--blue); opacity: .12; }
.hero::after { position: absolute; z-index: -1; right: -185px; bottom: 7%; width: 320px; height: 320px; content: ''; border-radius: 50%; background: var(--acid); opacity: .1; }
.console-card-accent { color: var(--ink); background: linear-gradient(145deg, var(--acid), #ffd89e); }
.console-signal span { background: var(--blue); }
.ticker { border-color: rgba(0, 173, 231, .28); background: #302d2f; }
.ticker span { color: var(--acid); }
.service-card:hover { background: color-mix(in srgb, var(--theme-elevated) 84%, var(--blue) 16%); }
.service-icon { background: var(--acid); }
.service-card:nth-child(2) .service-icon { background: var(--blue); }
.service-card:nth-child(3) .service-icon { background: #8bdcf4; }
.service-card:nth-child(4) .service-icon { background: linear-gradient(135deg, var(--acid), var(--blue)); }
.repair-section { background: radial-gradient(circle at 16% 0, rgba(0, 173, 231, .34), transparent 34rem), linear-gradient(145deg, #302d2f, #153b4a); }
.repair-categories article:hover { background: rgba(0, 173, 231, .11); }
.repair-categories article > span { color: var(--acid); }
.final-cta { background: radial-gradient(circle at 82% 5%, rgba(249, 166, 59, .75), transparent 25rem), linear-gradient(135deg, #005f80, #007fae); }
.site-footer { background: linear-gradient(150deg, #252224, #102f3b); }
.service-page-process, .provider-trust-section { background: radial-gradient(circle at 12% 0, rgba(0, 173, 231, .32), transparent 30rem), linear-gradient(145deg, #302d2f, #153b4a); }
.service-page-cta { background: linear-gradient(115deg, var(--acid), #ffd395); }

/* Administrator settings, profile management, workflow, and delivery operations */
.settings-layout, .profile-layout { display: grid; grid-template-columns: minmax(0, 1fr) 340px; gap: 24px; align-items: start; padding-bottom: 100px; }
.settings-form { display: grid; gap: 20px; }
.settings-group { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 18px; }
.settings-group legend { grid-column: 1 / -1; padding: 0 10px; color: var(--ink); font: 800 1.25rem var(--display); }
.settings-group .confirm-control, .settings-group .field:has(textarea) { grid-column: 1 / -1; }
.settings-safety { position: sticky; top: 105px; }
.settings-safety code { overflow-wrap: anywhere; }
.sticky-save-bar { position: sticky; bottom: 16px; z-index: 5; display: flex; align-items: center; justify-content: space-between; gap: 20px; padding: 16px 20px; border: 1px solid var(--theme-line); border-radius: 18px; background: color-mix(in srgb, var(--theme-surface) 92%, transparent); box-shadow: var(--theme-shadow); backdrop-filter: blur(14px); }
.sticky-save-bar span { color: var(--muted); font-size: .78rem; }
.profile-form { display: grid; gap: 18px; }
.quick-link-list { display: grid; gap: 10px; margin-top: 22px; }
.quick-link-list a { display: block; padding: 16px; border: 1px solid var(--theme-line); border-radius: 14px; }
.quick-link-list strong, .quick-link-list span { display: block; }
.quick-link-list span { margin-top: 4px; color: var(--muted); font-size: .74rem; }
.workflow-badge, .workflow-state { border-radius: 999px; font-size: .7rem; font-weight: 850; }
.workflow-badge { padding: 7px 10px; color: #6d230e; background: #ffe0cf; }
.workflow-state { display: flex; justify-content: space-between; gap: 10px; margin: 12px 0 18px; padding: 12px 14px; background: var(--cream); }
.workflow-state small { color: var(--muted); }
.workflow-on_track { color: #175f47; background: #dff7ec; }
.email-stats a { color: inherit; }
.email-queue-panel { margin-bottom: 100px; }
.email-delivery-list { display: grid; }
.email-delivery-list article { display: grid; grid-template-columns: minmax(0, 1fr) auto; gap: 20px; padding: 18px 0; border-top: 1px solid var(--theme-line); }
.email-delivery-list article > div { display: grid; gap: 5px; align-content: start; }
.email-delivery-list article > div:last-child { justify-items: end; }
.email-delivery-list span, .email-delivery-list small { color: var(--muted); font-size: .72rem; }
.email-delivery-list .delivery-error { max-width: 780px; color: #a83220; overflow-wrap: anywhere; }
.public-review-prompt { margin-top: 22px; padding: 20px; border: 1px solid var(--theme-line); border-radius: 16px; background: var(--cream); }

@media (max-width: 900px) {
    .settings-layout, .profile-layout { grid-template-columns: 1fr; }
    .settings-safety { position: static; }
}
@media (max-width: 640px) {
    .settings-group { grid-template-columns: 1fr; }
    .settings-group .confirm-control, .settings-group .field:has(textarea) { grid-column: auto; }
    .sticky-save-bar { align-items: stretch; flex-direction: column; }
    .email-delivery-list article { grid-template-columns: 1fr; }
    .email-delivery-list article > div:last-child { justify-items: start; }
}

/* Operations center, business reporting, and knowledge base */
.health-summary, .report-kpi-grid { display: grid; grid-template-columns: repeat(4, minmax(0, 1fr)); gap: 14px; margin-bottom: 24px; }
.health-summary article, .report-kpi-grid article { padding: 22px; border: 1px solid var(--theme-line); border-radius: 18px; background: var(--theme-surface); box-shadow: 0 10px 30px rgba(16,38,30,.045); }
.health-summary small, .health-summary strong, .report-kpi-grid small, .report-kpi-grid strong, .report-kpi-grid span { display: block; }
.health-summary small, .report-kpi-grid small { color: var(--muted); font: .6rem var(--mono); text-transform: uppercase; }
.health-summary strong, .report-kpi-grid strong { margin-top: 8px; font-size: clamp(1.5rem, 3vw, 2.25rem); }
.report-kpi-grid span { margin-top: 5px; color: var(--muted); font-size: .72rem; }
.health-check-grid { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 12px; margin-bottom: 28px; }
.health-check { display: flex; gap: 14px; padding: 18px; border: 1px solid var(--theme-line); border-radius: 16px; background: var(--theme-surface); }
.health-check > span { width: 12px; height: 12px; flex: 0 0 auto; margin-top: 4px; border-radius: 50%; background: #7b8791; box-shadow: 0 0 0 5px rgba(123,135,145,.15); }
.health-check strong, .health-check p { display: block; margin: 0; }
.health-check p { margin-top: 4px; color: var(--muted); font-size: .72rem; }
.health-good > span { background: #2b956b; box-shadow: 0 0 0 5px rgba(43,149,107,.15); }
.health-warning > span { background: var(--acid); box-shadow: 0 0 0 5px rgba(249,166,59,.18); }
.health-danger > span { background: #c54835; box-shadow: 0 0 0 5px rgba(197,72,53,.16); }
.operations-grid, .report-two-column { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 24px; margin-bottom: 24px; }
.backup-verification-form { display: grid; gap: 14px; margin-top: 20px; }
.verification-list { display: grid; gap: 12px; margin-top: 26px; }
.verification-list > div { padding: 14px; border-left: 3px solid var(--blue); background: var(--cream); }
.verification-list strong, .verification-list span { display: block; }
.verification-list span, .verification-list p { margin: 4px 0 0; color: var(--muted); font-size: .72rem; }
.operations-table-card { margin-bottom: 100px; }
.responsive-table { width: 100%; overflow-x: auto; }
.responsive-table table { width: 100%; min-width: 650px; border-collapse: collapse; }
.responsive-table th, .responsive-table td { padding: 13px 12px; border-bottom: 1px solid var(--theme-line); text-align: left; vertical-align: top; }
.responsive-table th { color: var(--muted); font: .58rem var(--mono); text-transform: uppercase; }
.responsive-table td { font-size: .75rem; }
.responsive-table td strong, .responsive-table td small { display: block; }
.responsive-table td small { margin-top: 3px; color: var(--muted); }
.report-controls { display: flex; justify-content: space-between; align-items: end; gap: 20px; margin-bottom: 24px; padding: 18px; border: 1px solid var(--theme-line); border-radius: 16px; background: var(--theme-surface); }
.report-controls form { display: flex; flex-wrap: wrap; gap: 12px; align-items: end; }
.report-controls label span { display: block; margin-bottom: 5px; color: var(--muted); font: .58rem var(--mono); text-transform: uppercase; }
.report-controls input { min-height: 42px; padding: 8px 10px; border: 1px solid var(--theme-line); border-radius: 9px; background: var(--theme-surface); color: var(--theme-text); }
.revenue-chart { min-height: 260px; display: grid; grid-template-columns: repeat(6, 1fr); gap: 10px; align-items: end; padding-top: 25px; }
.revenue-chart > div { height: 220px; display: flex; flex-direction: column; justify-content: flex-end; align-items: center; gap: 5px; }
.revenue-chart > div > span { width: min(46px, 80%); min-height: 4px; border-radius: 8px 8px 2px 2px; background: linear-gradient(var(--blue), #077fa8); }
.revenue-chart strong { font-size: .65rem; }
.revenue-chart small { color: var(--muted); font: .58rem var(--mono); text-transform: uppercase; }
.report-ranked-list { display: grid; gap: 16px; }
.report-ranked-list > div { display: grid; grid-template-columns: minmax(0, 1fr) 45%; gap: 16px; align-items: center; }
.report-ranked-list strong, .report-ranked-list small { display: block; }
.report-ranked-list small { margin-top: 3px; color: var(--muted); }
.report-ranked-list meter { width: 100%; accent-color: var(--blue); }
.report-export-card { display: flex; justify-content: space-between; align-items: center; gap: 25px; margin-bottom: 100px; }
.report-export-actions { display: flex; flex-wrap: wrap; justify-content: flex-end; gap: 8px; }
.help-hero { padding: 100px 0 90px; color: white; background: radial-gradient(circle at 10% 0, rgba(0,173,231,.42), transparent 32rem), linear-gradient(145deg, #302d2f, #153b4a); }
.help-hero .section-shell { max-width: 1000px; text-align: center; }
.help-hero h1 { margin: 12px 0 18px; color: white; }
.help-hero p { color: rgba(255,255,255,.78); }
.help-hero form { max-width: 760px; margin: 32px auto 0; text-align: left; }
.help-hero label { display: block; margin-bottom: 8px; font: .62rem var(--mono); text-transform: uppercase; }
.help-hero form > div { display: grid; grid-template-columns: 1fr auto; gap: 8px; }
.help-hero input { min-width: 0; min-height: 54px; padding: 0 18px; border: 1px solid rgba(255,255,255,.3); border-radius: 12px; background: white; color: #302d2f; font: inherit; }
.help-category-section, .help-results, .help-community-section, .related-knowledge { padding-block: 85px; }
.help-category-grid, .help-article-grid { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 16px; }
.help-category-grid a, .help-article-grid > a { display: flex; flex-direction: column; min-height: 230px; padding: 24px; border: 1px solid var(--theme-line); border-radius: 20px; color: inherit; background: var(--theme-surface); box-shadow: 0 10px 30px rgba(16,38,30,.04); }
.help-category-grid h3, .help-article-grid h3 { margin: 8px 0 10px; }
.help-category-grid p, .help-article-grid p { color: var(--muted); }
.help-category-grid span, .help-article-grid > a > span { color: var(--blue); font: .62rem var(--mono); text-transform: uppercase; }
.help-category-grid a > span:last-child, .help-article-grid small { margin-top: auto; padding-top: 18px; }
.helpful-topic-list { display: grid; gap: 10px; }
.helpful-topic-list a { display: flex; justify-content: space-between; gap: 20px; padding: 18px; border: 1px solid var(--theme-line); border-radius: 14px; color: inherit; }
.helpful-topic-list strong, .helpful-topic-list small { display: block; }
.helpful-topic-list small { margin-top: 4px; color: var(--muted); }
.helpful-topic-list em { color: var(--blue); font-style: normal; font-weight: 800; }
.knowledge-article { max-width: 900px; padding-block: 90px; }
.knowledge-article header { padding-bottom: 38px; border-bottom: 1px solid var(--theme-line); }
.knowledge-article header nav { display: flex; flex-wrap: wrap; gap: 8px; margin-bottom: 30px; color: var(--muted); font-size: .72rem; }
.knowledge-article header h1 { margin: 13px 0 18px; }
.knowledge-article header > p { color: var(--muted); font-size: 1.14rem; }
.knowledge-article header > div { display: flex; flex-wrap: wrap; gap: 18px; margin-top: 22px; color: var(--muted); font-size: .68rem; }
.knowledge-body { padding-block: 45px; font-size: 1.02rem; line-height: 1.8; }
.knowledge-body h2, .knowledge-body h3 { margin-top: 38px; }
.knowledge-safety-note { padding: 22px; border-left: 4px solid var(--acid); background: var(--cream); }
.knowledge-safety-note p { margin-bottom: 0; color: var(--muted); }
.knowledge-feedback { display: flex; justify-content: space-between; align-items: center; gap: 25px; margin-top: 38px; padding: 24px; border: 1px solid var(--theme-line); border-radius: 18px; }
.knowledge-feedback p { margin: 4px 0 0; color: var(--muted); }
.knowledge-status-tabs { display: grid; grid-template-columns: repeat(5, 1fr); gap: 10px; margin-bottom: 24px; }
.knowledge-status-tabs a { padding: 16px; border: 1px solid var(--theme-line); border-radius: 14px; color: inherit; background: var(--theme-surface); }
.knowledge-status-tabs a[aria-current="page"] { border-color: var(--blue); box-shadow: inset 0 0 0 1px var(--blue); }
.knowledge-status-tabs strong, .knowledge-status-tabs span { display: block; }
.knowledge-status-tabs strong { font-size: 1.45rem; }
.knowledge-status-tabs span { color: var(--muted); font-size: .68rem; }
.knowledge-admin-list { display: grid; gap: 14px; padding-bottom: 100px; }
.knowledge-admin-list article { display: grid; grid-template-columns: minmax(0, 1fr) auto; gap: 28px; padding: 24px; border: 1px solid var(--theme-line); border-radius: 20px; background: var(--theme-surface); }
.knowledge-admin-list h2 { margin: 10px 0 8px; }
.knowledge-admin-list p, .knowledge-admin-list small { color: var(--muted); }
.knowledge-admin-list aside dl { display: flex; gap: 18px; }
.knowledge-admin-list aside dt { color: var(--muted); font: .55rem var(--mono); text-transform: uppercase; }
.knowledge-admin-list aside dd { margin: 4px 0 0; font-weight: 850; }
.knowledge-editor { display: grid; grid-template-columns: .75fr 1.25fr; gap: 24px; padding-bottom: 100px; }
.knowledge-editor article { display: grid; align-content: start; gap: 16px; }
.article-editor-actions { display: flex; justify-content: space-between; align-items: end; gap: 18px; }
.article-editor-actions .field { min-width: 230px; }
.support-help-suggestions { display: grid; gap: 8px; margin: 25px 0; padding: 18px; border: 1px solid var(--theme-line); border-radius: 14px; background: var(--cream); }
.support-help-suggestions > strong { margin-bottom: 3px; }
.support-help-suggestions a, .support-help-link { font-size: .74rem; font-weight: 750; }

@media (max-width: 1000px) {
    .health-summary, .report-kpi-grid { grid-template-columns: repeat(2, 1fr); }
    .health-check-grid, .help-category-grid, .help-article-grid { grid-template-columns: repeat(2, 1fr); }
    .knowledge-editor { grid-template-columns: 1fr; }
}
@media (max-width: 720px) {
    .health-summary, .report-kpi-grid, .health-check-grid, .operations-grid, .report-two-column, .help-category-grid, .help-article-grid { grid-template-columns: 1fr; }
    .report-controls, .report-export-card, .knowledge-feedback { align-items: stretch; flex-direction: column; }
    .report-controls form { align-items: stretch; flex-direction: column; }
    .report-export-actions { justify-content: flex-start; }
    .help-hero form > div { grid-template-columns: 1fr; }
    .knowledge-status-tabs { grid-template-columns: repeat(2, 1fr); }
    .knowledge-admin-list article { grid-template-columns: 1fr; }
    .knowledge-admin-list aside dl { flex-wrap: wrap; }
    .article-editor-actions { align-items: stretch; flex-direction: column; }
}
html[data-theme="dark"] .hero-console { background: linear-gradient(145deg, rgba(23, 42, 51, .96), rgba(12, 20, 24, .94)); }
html[data-theme="dark"] .console-card-accent,
html[data-theme="dark"] .support-plan input:checked + .support-plan-card { color: var(--ink); background: linear-gradient(145deg, var(--acid), #ffd89e); }
html[data-theme="dark"] .message-bubble.message-customer { color: var(--ink); background: #ffd89e; }
html[data-theme="dark"] .form-hero aside { color: #ffe0b8; background: #38291d; }
html[data-theme="dark"] .form-hero aside p { color: #f1c995; }
html[data-theme="dark"] .login-card { box-shadow: 14px 14px 0 rgba(0, 173, 231, .58); }

.service-card-games { display: flex; flex-direction: column; }
.game-association-link { width: 100%; min-height: 76px; display: flex; align-items: center; justify-content: space-between; gap: 16px; padding: 10px 14px; margin-top: auto; border: 1px solid rgba(255,255,255,.16); border-radius: 16px; color: white; background: #08090b; }
.game-association-link:hover { border-color: var(--acid); transform: translateY(-2px); }
.game-association-link span { font: 700 .56rem var(--mono); letter-spacing: .05em; text-transform: uppercase; }
.game-association-link img { width: 112px; height: 58px; object-fit: contain; }
.service-partner-note { width: fit-content; padding: 6px 10px; margin-top: 16px; border-radius: 999px; color: var(--ink); background: var(--acid); font: 700 .58rem var(--mono); text-transform: uppercase; }

.game-partner-section { padding-block: 95px; color: white; background: radial-gradient(circle at 10% 0, rgba(0, 173, 231, .28), transparent 28rem), #08090b; }
.game-partner-layout { display: grid; grid-template-columns: minmax(0, 1fr) minmax(340px, .72fr); align-items: center; gap: clamp(50px, 8vw, 115px); }
.game-partner-layout h2 { max-width: 740px; margin: 18px 0 20px; color: white; font-size: clamp(2.6rem, 5vw, 5.2rem); }
.game-partner-layout p { max-width: 670px; margin-bottom: 28px; color: #b8cbd3; }
.game-partner-logo-card { min-height: 310px; display: grid; place-items: center; padding: 34px; overflow: hidden; border: 1px solid rgba(255,255,255,.16); border-radius: 28px; background: radial-gradient(circle at 75% 24%, rgba(255, 0, 0, .18), transparent 15rem), #050607; box-shadow: 0 25px 70px rgba(0,0,0,.35); }
.game-partner-logo-card:hover { border-color: var(--blue); transform: translateY(-5px); }
.game-partner-logo-card img { width: min(100%, 490px); height: auto; display: block; }

@media (max-width: 980px) {
    .brand-logo { width: 170px; }
    .game-partner-layout { grid-template-columns: 1fr; }
    .game-partner-logo-card { min-height: 260px; }
}

@media (max-width: 700px) {
    .brand-logo { width: 148px; }
    .brand-logo-footer { width: 220px; }
    .brand-logo-surface { padding: 2px 5px; border-radius: 11px; }
    .game-association-link { align-items: flex-start; flex-direction: column; }
    .game-association-link img { width: 145px; }
    .game-partner-section { padding-block: 75px; }
    .game-partner-logo-card { min-height: 210px; padding: 22px; }
}

/* Scheduling, communications, provider quality and privacy operations */
.schedule-toolbar, .schedule-toolbar > div, .schedule-toolbar form, .schedule-toolbar label { display: flex; align-items: center; gap: .75rem; }
.schedule-toolbar { justify-content: space-between; margin-bottom: 1rem; }
.schedule-toolbar label span { font-size: .78rem; font-weight: 800; text-transform: uppercase; letter-spacing: .06em; }
.schedule-week { display: grid; grid-template-columns: repeat(7, minmax(0, 1fr)); gap: .65rem; margin-bottom: 1.25rem; }
.schedule-week > article { min-height: 220px; padding: .85rem; border: 1px solid var(--line); border-radius: 1rem; background: var(--paper); }
.schedule-week header { display: flex; justify-content: space-between; padding-bottom: .65rem; border-bottom: 1px solid var(--line); }
.schedule-week header span { color: var(--muted); font-size: .78rem; text-transform: uppercase; }
.schedule-week article > a { display: grid; gap: .15rem; margin-top: .65rem; padding: .65rem; border-radius: .75rem; background: color-mix(in srgb, var(--blue) 10%, var(--paper)); color: var(--ink); text-decoration: none; }
.schedule-week article > a time, .schedule-week article > a small { color: var(--muted); font-size: .75rem; }
.schedule-management-grid, .communication-grid, .privacy-center-grid { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 1rem; align-items: start; }
.availability-form { display: grid; gap: .55rem; }
.availability-form > div { display: grid; grid-template-columns: minmax(130px, 1fr) 110px 110px; gap: .65rem; align-items: center; }
.availability-form > div label { display: flex; gap: .55rem; align-items: center; font-weight: 700; }
.schedule-request-list, .communication-list, .time-off-list, .privacy-request-list { display: grid; gap: .65rem; }
.schedule-request-list > a, .communication-list > a, .time-off-list > div { display: flex; justify-content: space-between; gap: 1rem; align-items: center; padding: .8rem 0; border-bottom: 1px solid var(--line); color: var(--ink); text-decoration: none; }
.schedule-request-list span, .communication-list span, .time-off-list span { display: grid; gap: .2rem; }
.schedule-request-list small, .communication-list small, .time-off-list small { color: var(--muted); }
.schedule-request-list time, .communication-list em { color: var(--blue); font-style: normal; font-size: .82rem; font-weight: 800; text-align: right; }
.communication-summary, .provider-score-grid { display: grid; grid-template-columns: repeat(auto-fit, minmax(160px, 1fr)); gap: .75rem; margin-bottom: 1rem; }
.communication-summary article, .provider-score-grid article { display: grid; gap: .25rem; padding: 1rem; border: 1px solid var(--line); border-radius: 1rem; background: var(--paper); }
.communication-summary small, .provider-score-grid small { color: var(--muted); }
.communication-summary strong, .provider-score-grid strong { font-size: 1.55rem; }
.notification-center { display: grid; gap: .75rem; }
.notification-center > article { display: grid; grid-template-columns: 10px minmax(0, 1fr) auto; gap: .85rem; align-items: start; padding: 1rem; border: 1px solid var(--line); border-radius: 1rem; background: var(--paper); }
.notification-center > article > div:last-child { display: flex; gap: .65rem; align-items: center; }
.notification-center h2, .notification-center h3 { margin: .2rem 0; font-size: 1rem; }
.notification-center p { margin: 0; color: var(--muted); }
.notification-dot { width: 8px; height: 8px; margin-top: .35rem; border-radius: 50%; background: var(--line); }
.notification-unread { border-color: color-mix(in srgb, var(--blue) 55%, var(--line)) !important; }
.notification-unread .notification-dot { background: var(--blue); box-shadow: 0 0 0 4px color-mix(in srgb, var(--blue) 14%, transparent); }
.compact-notifications > article { border-inline: 0; border-radius: 0; }
.provider-score-grid { margin-top: 1rem; }
.referral-outcome-form, .provider-rating-form { display: grid; gap: .7rem; margin-top: .8rem; padding-top: .8rem; border-top: 1px solid var(--line); }
.privacy-admin-list { display: grid; gap: 1rem; }
.privacy-admin-list article header, .privacy-request-list article { display: flex; justify-content: space-between; gap: 1rem; align-items: start; }
.privacy-request-list article { flex-wrap: wrap; padding: 1rem 0; border-bottom: 1px solid var(--line); }
.privacy-request-list article p { flex-basis: 100%; margin: 0; }

@media (max-width: 1050px) {
    .schedule-week { grid-template-columns: repeat(2, minmax(0, 1fr)); }
}
@media (max-width: 720px) {
    .schedule-toolbar, .schedule-toolbar > div { align-items: stretch; flex-direction: column; }
    .schedule-management-grid, .communication-grid, .privacy-center-grid, .schedule-week { grid-template-columns: 1fr; }
    .schedule-week > article { min-height: auto; }
    .availability-form > div { grid-template-columns: 1fr 1fr; }
    .availability-form > div label { grid-column: 1 / -1; }
    .notification-center > article { grid-template-columns: 10px minmax(0, 1fr); }
    .notification-center > article > div:last-child { grid-column: 2; }
}

/* Email delivery diagnostics and invoice lifecycle */
.email-delivery-diagnostics {
    display: grid;
    grid-template-columns: minmax(0, 1.35fr) minmax(18rem, .85fr);
    gap: 1rem;
    margin-bottom: 1rem;
}
.email-check-list { display: grid; gap: .7rem; }
.email-check-list > div {
    display: grid;
    grid-template-columns: .75rem minmax(0, 1fr);
    gap: .7rem;
    align-items: start;
    padding: .75rem;
    border: 1px solid var(--line);
    border-radius: .8rem;
    background: var(--paper);
}
.email-check-list > div > span {
    width: .65rem;
    height: .65rem;
    margin-top: .28rem;
    border-radius: 50%;
    background: #238a56;
    box-shadow: 0 0 0 .22rem color-mix(in srgb, #238a56 16%, transparent);
}
.email-check-list .email-check-bad > span { background: #c74636; box-shadow: 0 0 0 .22rem color-mix(in srgb, #c74636 16%, transparent); }
.email-check-list .email-check-warning > span { background: var(--acid); box-shadow: 0 0 0 .22rem color-mix(in srgb, var(--acid) 18%, transparent); }
.email-check-list strong,
.email-check-list small { display: block; }
.email-check-list small { margin-top: .15rem; color: var(--muted); }
.invoice-lifecycle {
    display: grid;
    grid-template-columns: repeat(4, minmax(0, 1fr));
    gap: .75rem;
    margin-bottom: 1rem;
}
.invoice-lifecycle article {
    padding: .9rem 1rem;
    border: 1px solid var(--line);
    border-radius: .9rem;
    background: var(--paper);
}
.invoice-lifecycle small,
.invoice-lifecycle strong { display: block; }
.invoice-lifecycle small { color: var(--muted); }
.invoice-lifecycle strong { margin-top: .15rem; }

@media (max-width: 820px) {
    .email-delivery-diagnostics { grid-template-columns: 1fr; }
    .invoice-lifecycle { grid-template-columns: repeat(2, minmax(0, 1fr)); }
}
@media (max-width: 520px) {
    .invoice-lifecycle { grid-template-columns: 1fr; }
}

/* Desktop-first employee and customer workspace navigation */
.workspace-label { display: inline-flex; gap: .35rem; align-items: center; margin-left: 1rem; padding-left: 1rem; border-left: 1px solid var(--theme-line); color: var(--muted); font: .62rem var(--mono); letter-spacing: .04em; text-transform: uppercase; white-space: nowrap; }
.workspace-label strong { color: var(--blue); }
.site-header-workspace .primary-nav, .site-header-customer .primary-nav { margin-left: auto; }
.nav-count { display: inline-grid; place-items: center; min-width: 1.25rem; height: 1.25rem; margin-left: .35rem; padding-inline: .3rem; border-radius: 999px; color: white; background: var(--blue); font: 800 .58rem var(--mono); }
.nav-more { position: relative; }
.nav-more summary { padding: 8px 1px; cursor: pointer; font-size: .82rem; font-weight: 600; list-style: none; }
.nav-more summary::-webkit-details-marker { display: none; }
.nav-more summary::after { content: "+"; margin-left: .35rem; color: var(--blue); }
.nav-more[open] summary::after { content: "-"; }
.nav-more > div { position: absolute; right: 0; top: calc(100% + .65rem); z-index: 50; min-width: 14rem; display: grid; padding: .55rem; border: 1px solid var(--theme-line); border-radius: 1rem; background: var(--theme-surface-solid); box-shadow: var(--theme-shadow); }
.nav-more > div a { padding: .7rem .8rem; border-radius: .65rem; color: var(--theme-text); white-space: nowrap; }
.nav-more > div a:hover { background: color-mix(in srgb, var(--blue) 10%, var(--theme-surface)); }
.staff-workspace-page .dashboard-head { padding-block: 2.5rem 1.5rem; }
.staff-workspace-page .dashboard-head h1 { font-size: clamp(2.5rem, 4vw, 4rem); }
.staff-command-bar { display: grid; grid-template-columns: 1.15fr repeat(6, minmax(8.5rem, 1fr)); gap: .55rem; margin-bottom: 1.25rem; padding: .7rem; border: 1px solid var(--theme-line); border-radius: 1.15rem; background: var(--theme-surface); box-shadow: 0 12px 36px rgba(18,50,63,.06); }
.staff-command-bar > span, .staff-command-bar > a { display: grid; align-content: center; gap: .18rem; min-height: 4.2rem; padding: .75rem .9rem; border-radius: .75rem; }
.staff-command-bar > span { color: white; background: linear-gradient(135deg, #006d96, var(--blue)); }
.staff-command-bar > a { border: 1px solid transparent; color: inherit; background: color-mix(in srgb, var(--blue) 6%, var(--theme-surface)); }
.staff-command-bar > a:hover { border-color: var(--blue); transform: translateY(-2px); }
.staff-command-bar strong, .staff-command-bar small { display: block; }
.staff-command-bar small { color: var(--muted); font-size: .65rem; }
.staff-command-bar > span small { color: #d9f4ff; }
.workspace-footer { display: flex; justify-content: space-between; gap: 1rem; align-items: center; padding: 1.25rem max(24px, calc((100vw - 1320px) / 2)); border-top: 1px solid var(--theme-line); color: var(--muted); background: var(--theme-surface); font-size: .72rem; }
.workspace-footer a { color: inherit; text-decoration: underline; }
.pricing-card-ai { overflow: hidden; background: linear-gradient(155deg, color-mix(in srgb, var(--blue) 13%, var(--theme-surface)), var(--theme-surface) 55%); }
.pricing-card-ai::after { position: absolute; right: -3.5rem; top: -4rem; width: 10rem; height: 10rem; content: "RG"; display: grid; place-items: center; border: 1.5rem solid rgba(249,166,59,.17); border-radius: 50%; color: rgba(0,173,231,.17); font-size: 2.5rem; font-weight: 900; transform: rotate(10deg); }
.pricing-card-ai > *:not(.pricing-badge) { position: relative; z-index: 1; }
.pricing-card-ai .pricing-badge { z-index: 2; }

@media (max-width: 1220px) and (min-width: 1101px) {
    .site-header-workspace .primary-nav, .site-header-customer .primary-nav { gap: 12px; }
    .workspace-label { display: none; }
    .staff-command-bar { grid-template-columns: repeat(4, 1fr); }
}
@media (max-width: 1100px) {
    .workspace-label { margin-left: auto; margin-right: 1rem; }
    .nav-more { padding: 0 14px; }
    .nav-more summary { padding: 14px 0; }
    .nav-more > div { position: static; min-width: 0; padding: .3rem 0 .5rem .75rem; border: 0; border-left: 2px solid var(--blue); border-radius: 0; box-shadow: none; }
    .nav-more > div a { padding: .75rem; }
    .staff-command-bar { grid-template-columns: repeat(3, 1fr); }
}
@media (max-width: 700px) {
    .workspace-label { display: none; }
    .staff-command-bar { grid-template-columns: 1fr 1fr; }
    .staff-command-bar > span { grid-column: 1 / -1; }
    .workspace-footer { align-items: flex-start; flex-direction: column; }
}
@media (max-width: 460px) {
    .staff-command-bar { grid-template-columns: 1fr; }
    .staff-command-bar > span { grid-column: auto; }
}

/* Ask Repair Geek */
.ask-rg-landing { color: white; background: radial-gradient(circle at 82% 18%, rgba(249,166,59,.34), transparent 24rem), linear-gradient(135deg, #072f43 0%, #006d96 58%, #00ade7 100%); }
.ask-rg-hero { display: grid; grid-template-columns: minmax(0, 1.35fr) minmax(18rem, .65fr); gap: clamp(2rem, 6vw, 6rem); align-items: center; min-height: 38rem; padding-block: 6rem; }
.ask-rg-hero h1 { max-width: 12ch; margin: .65rem 0 1rem; font-size: clamp(3rem, 7vw, 6.5rem); line-height: .9; }
.ask-rg-hero h1 em { color: #f9a63b; font-style: normal; }
.ask-rg-hero p { max-width: 45rem; color: #e5f7ff; font-size: 1.08rem; }
.ask-rg-hero > div > small { display: block; max-width: 43rem; margin-top: 1.25rem; color: #c9eaf6; }
.ask-rg-hero aside { position: relative; overflow: hidden; padding: 2rem; border: 1px solid rgba(255,255,255,.26); border-radius: 1.5rem; background: rgba(4,32,45,.38); backdrop-filter: blur(12px); }
.ask-rg-hero aside strong { display: block; margin-bottom: 1rem; font-size: 1.3rem; }
.ask-rg-hero aside ul { position: relative; display: grid; gap: .75rem; margin: 0; padding: 0; list-style: none; }
.ask-rg-hero aside li::before { content: "✓"; margin-right: .6rem; color: #f9a63b; font-weight: 900; }
.ask-rg-orbit { position: absolute; right: -1rem; top: -2.5rem; color: rgba(255,255,255,.07); font: 900 9rem var(--sans); }
.ask-rg-explainer { display: grid; grid-template-columns: repeat(3, 1fr); gap: 1rem; padding-block: 4rem 6rem; }
.ask-rg-explainer article { padding: 1.5rem; border: 1px solid var(--line); border-radius: 1.25rem; background: var(--paper); }
.ask-rg-explainer article > span { color: var(--blue); font: 800 .72rem var(--mono); }
.ask-rg-explainer h2 { margin: .6rem 0; font-size: 1.25rem; }
.ask-rg-explainer p { margin: 0; color: var(--muted); }
.ask-rg-app-head { display: flex; justify-content: space-between; gap: 2rem; align-items: end; padding-block: 3rem 1.5rem; }
.ask-rg-app-head h1 { margin: .4rem 0; }
.ask-rg-app-head p { margin: 0; color: var(--muted); }
.ask-rg-usage { display: flex; gap: .65rem; }
.ask-rg-usage span { min-width: 7.5rem; padding: .75rem 1rem; border: 1px solid var(--line); border-radius: 1rem; background: var(--paper); color: var(--muted); font-size: .72rem; }
.ask-rg-usage strong { display: block; color: var(--blue); font-size: 1.35rem; }
.ask-rg-workspace { display: grid; grid-template-columns: 17rem minmax(0, 1fr); gap: 1rem; min-height: 38rem; padding-bottom: 5rem; }
.ask-rg-sidebar { display: flex; flex-direction: column; gap: 1rem; padding: 1rem; border: 1px solid var(--line); border-radius: 1.25rem; background: var(--paper); }
.ask-rg-sidebar nav { display: grid; gap: .35rem; overflow: auto; }
.ask-rg-sidebar nav > a { display: grid; gap: .15rem; padding: .8rem; border-radius: .75rem; color: inherit; }
.ask-rg-sidebar nav > a:hover, .ask-rg-sidebar nav > a[aria-current="page"] { background: color-mix(in srgb, var(--blue) 11%, var(--paper)); }
.ask-rg-sidebar small { color: var(--muted); }
.ask-rg-chat { display: flex; flex-direction: column; min-width: 0; border: 1px solid var(--line); border-radius: 1.25rem; background: var(--paper); }
.ask-rg-messages { display: grid; gap: 1rem; flex: 1; padding: clamp(1rem, 3vw, 2rem); }
.ask-rg-welcome { display: grid; grid-template-columns: auto minmax(0, 1fr); gap: 1rem; align-content: center; max-width: 42rem; margin: auto; }
.ask-rg-mark { display: grid; place-items: center; width: 3.4rem; height: 3.4rem; border-radius: 1rem; color: white; background: linear-gradient(135deg, var(--blue), #006d96); font-weight: 900; box-shadow: .35rem .35rem 0 #f9a63b; }
.ask-rg-welcome h2 { margin: .4rem 0; }
.ask-rg-welcome p { color: var(--muted); }
.ask-rg-message { max-width: min(48rem, 88%); padding: 1rem 1.1rem; border-radius: 1rem; line-height: 1.65; }
.ask-rg-message-user { justify-self: end; color: white; background: #006d96; border-bottom-right-radius: .25rem; }
.ask-rg-message-assistant { justify-self: start; border: 1px solid var(--line); background: color-mix(in srgb, var(--blue) 7%, var(--paper)); border-bottom-left-radius: .25rem; }
.ask-rg-message-label { margin-bottom: .35rem; font: 800 .62rem var(--mono); letter-spacing: .04em; text-transform: uppercase; opacity: .72; }
.ask-rg-composer { display: grid; gap: .65rem; padding: 1rem; border-top: 1px solid var(--line); background: color-mix(in srgb, var(--paper) 92%, var(--blue)); }
.ask-rg-composer label > span:not(.sr-only) { display: block; margin-bottom: .3rem; color: var(--muted); font-size: .75rem; font-weight: 800; }
.ask-rg-composer textarea, .ask-rg-composer select { width: 100%; border: 1px solid var(--line); border-radius: .8rem; background: var(--paper); color: inherit; font: inherit; }
.ask-rg-composer textarea { resize: vertical; }
.ask-rg-composer > div { display: flex; justify-content: space-between; gap: 1rem; align-items: center; }
.ask-rg-composer small { color: var(--muted); }
.ask-rg-prompt-prefix { margin: .45rem 0 0 !important; padding: .8rem 1rem; border: 1px solid var(--line); border-bottom: 0; border-radius: .8rem .8rem 0 0; color: var(--ink) !important; background: color-mix(in srgb, var(--blue) 9%, var(--paper)); font-weight: 800 !important; }
.ask-rg-prompt-prefix + textarea { border-radius: 0 0 .8rem .8rem; }
.ask-rg-purchase { display: grid; gap: 1rem; margin: 0 1rem 1rem; padding: 1.25rem; border: 1px solid color-mix(in srgb, var(--blue) 45%, var(--line)); border-radius: 1rem; background: linear-gradient(135deg, color-mix(in srgb, var(--blue) 9%, var(--paper)), color-mix(in srgb, var(--acid) 8%, var(--paper))); }
.ask-rg-purchase h2 { margin: .35rem 0; }
.ask-rg-purchase p { margin: 0; color: var(--muted); }
.ask-rg-purchase form { display: grid; gap: .85rem; }
.ask-rg-purchase .button { justify-self: start; }
.ask-rg-credit-ready { display: flex; justify-content: space-between; gap: 1rem; margin: 0 1rem 1rem; padding: .85rem 1rem; border: 1px solid #2c9867; border-radius: .8rem; background: color-mix(in srgb, #2c9867 9%, var(--paper)); }
.ask-rg-credit-ready span { color: var(--muted); }
.ask-rg-feedback { display: grid; grid-template-columns: minmax(12rem, .8fr) auto minmax(15rem, 1fr); gap: 1rem; align-items: end; margin: 0 1rem 1rem; padding: 1rem; border: 1px solid var(--line); border-radius: 1rem; background: color-mix(in srgb, var(--blue) 6%, var(--paper)); }
.ask-rg-feedback h2 { margin: .25rem 0 0; font-size: 1.1rem; }
.ask-rg-feedback-buttons { display: flex; gap: .5rem; }
.ask-rg-feedback label > span { display: block; margin-bottom: .3rem; color: var(--muted); font-size: .72rem; font-weight: 800; }
.ask-rg-feedback textarea { width: 100%; min-height: 4.5rem; resize: vertical; border: 1px solid var(--line); border-radius: .7rem; background: var(--paper); color: inherit; }
.ai-refund-actions { display: grid; gap: .45rem; min-width: 13rem; }
.ai-refund-actions .confirm-control { font-size: .7rem; }
.ask-rg-conversation-actions { display: flex; justify-content: space-between; align-items: center; gap: 1rem; padding: .75rem 1rem; border-top: 1px solid var(--line); }
.ask-rg-diagnostic { display: grid; gap: 1rem; margin: 0 1rem 1rem; padding: clamp(1rem, 3vw, 1.75rem); border: 1px solid color-mix(in srgb, var(--blue) 42%, var(--line)); border-radius: 1.1rem; background: linear-gradient(145deg, color-mix(in srgb, var(--blue) 7%, var(--paper)), var(--paper)); }
.ask-rg-wizard-head { display: grid; grid-template-columns: minmax(0, 1fr) auto; gap: 1.5rem; align-items: end; padding-bottom: 1rem; border-bottom: 1px solid var(--line); }
.ask-rg-wizard-head h2 { margin: .35rem 0; }
.ask-rg-wizard-head p { max-width: 44rem; margin: 0; color: var(--muted); }
.ask-rg-wizard-head ol { display: flex; gap: .35rem; margin: 0; padding: 0; list-style: none; }
.ask-rg-wizard-head li { display: grid; justify-items: center; gap: .25rem; min-width: 3.6rem; color: var(--muted); font-size: .65rem; font-weight: 800; }
.ask-rg-wizard-head li > span { display: grid; place-items: center; width: 2rem; height: 2rem; border: 1px solid var(--line); border-radius: 50%; background: var(--paper); }
.ask-rg-wizard-head li.is-active, .ask-rg-wizard-head li.is-complete { color: var(--ink); }
.ask-rg-wizard-head li.is-active > span { color: white; border-color: var(--blue); background: var(--blue); box-shadow: 0 0 0 4px color-mix(in srgb, var(--blue) 16%, transparent); }
.ask-rg-wizard-head li.is-complete > span { color: #fff; border-color: #25835e; background: #25835e; }
.ask-rg-diagnostic fieldset { display: grid; gap: 1rem; min-width: 0; margin: 0; padding: 0; border: 0; }
.ask-rg-diagnostic fieldset[hidden] { display: none; }
.ask-rg-diagnostic legend { margin-bottom: .8rem; font-size: clamp(1.25rem, 2vw, 1.65rem); font-weight: 900; }
.ask-rg-diagnostic .field > span { display: block; margin-bottom: .35rem; font-weight: 800; }
.ask-rg-diagnostic .field > span small { color: var(--muted); font-weight: 600; }
.ask-rg-diagnostic input, .ask-rg-diagnostic select, .ask-rg-diagnostic textarea { width: 100%; border: 1px solid var(--line); border-radius: .75rem; color: inherit; background: var(--paper); font: inherit; }
.ask-rg-diagnostic textarea { resize: vertical; }
.ask-rg-wizard-actions { display: flex; justify-content: space-between; gap: 1rem; align-items: center; padding-top: .5rem; }
.ask-rg-inline-warning { display: grid; gap: .25rem; padding: .9rem 1rem; border-left: .3rem solid var(--acid); border-radius: .65rem; background: color-mix(in srgb, var(--acid) 11%, var(--paper)); }
.ask-rg-inline-warning span, .ask-rg-final-note { color: var(--muted); }
.ask-rg-request-contract { display: grid; gap: .75rem; padding: 1rem; border: 1px solid var(--line); border-radius: .85rem; background: color-mix(in srgb, var(--blue) 5%, var(--paper)); }
.ask-rg-request-contract > div { display: grid; grid-template-columns: repeat(3, 1fr); gap: .5rem; }
.ask-rg-request-contract strong { padding: .55rem .7rem; border-radius: .55rem; background: var(--paper); font-size: .78rem; }
.ask-rg-request-contract p { margin: 0; color: var(--muted); font-size: .76rem; }
.ask-rg-intake-summary { max-width: min(54rem, 96%); }
.ask-rg-intake-grid { display: grid; grid-template-columns: repeat(2, 1fr); gap: .6rem; margin-bottom: .8rem; }
.ask-rg-intake-grid span { padding: .55rem; border-radius: .55rem; background: rgba(255,255,255,.11); }
.ask-rg-intake-grid small, .ask-rg-intake-grid strong { display: block; }
.ask-rg-intake-grid small { opacity: .75; }
.ask-rg-intake-summary p { margin: .45rem 0 0; }
.ask-rg-repair-plan { display: grid; gap: 1rem; min-width: 0; padding: clamp(1rem, 3vw, 1.5rem); border: 1px solid var(--line); border-radius: 1rem; background: color-mix(in srgb, var(--blue) 3%, var(--paper)); box-shadow: 0 16px 40px rgba(8,52,70,.07); }
.ask-rg-plan-stop { border-color: #c8623d; }
.ask-rg-plan-head { display: flex; justify-content: space-between; gap: 1.5rem; align-items: start; }
.ask-rg-plan-head h2 { max-width: 50rem; margin: .35rem 0 0; font-size: clamp(1.2rem, 2vw, 1.65rem); line-height: 1.35; }
.ask-rg-plan-badges { display: flex; flex-wrap: wrap; justify-content: end; gap: .45rem; }
.ask-rg-plan-badges > span { white-space: nowrap; padding: .45rem .65rem; border-radius: 999px; font-size: .7rem; font-weight: 900; text-transform: uppercase; }
.difficulty { color: #075879; background: color-mix(in srgb, var(--blue) 15%, var(--paper)); }
.difficulty-professional_only, .safety-score-4, .safety-score-5 { color: #fff !important; background: #9b3e2d !important; }
.safety-score { color: #6a4613; background: color-mix(in srgb, var(--acid) 24%, var(--paper)); }
.ask-rg-stop-warning { display: grid; gap: .4rem; padding: 1rem; color: #fff; border-radius: .8rem; background: #8f3528; }
.ask-rg-stop-warning p { margin: 0; color: #fff; }
.ask-rg-stop-warning span::before { content: "• "; }
.ask-rg-assessment-grid { display: grid; grid-template-columns: 1.25fr 1fr 1fr; gap: .75rem; }
.ask-rg-assessment-grid section, .ask-rg-plan-section, .ask-rg-professional { padding: 1rem; border: 1px solid var(--line); border-radius: .8rem; background: var(--paper); }
.ask-rg-assessment-grid h3, .ask-rg-plan-section h3, .ask-rg-professional h3 { margin: .3rem 0 .55rem; font-size: 1rem; line-height: 1.4; }
.ask-rg-assessment-grid p, .ask-rg-professional p { margin: 0; color: var(--muted); }
.ask-rg-tools { display: grid; grid-template-columns: repeat(auto-fit, minmax(11rem, 1fr)); gap: .55rem; }
.ask-rg-tools > div { display: grid; gap: .2rem; padding: .75rem; border-radius: .65rem; background: color-mix(in srgb, var(--blue) 6%, var(--paper)); }
.ask-rg-tools span { color: var(--blue); font-size: .65rem; font-weight: 900; text-transform: uppercase; }
.ask-rg-tools small { color: var(--muted); }
.ask-rg-plan-section ul { margin-bottom: 0; padding-left: 1.2rem; }
.ask-rg-checklist-head { display: flex; justify-content: space-between; gap: 1rem; align-items: end; margin-bottom: 1rem; }
.ask-rg-checklist-head p { margin: 0; color: var(--muted); }
.ask-rg-progress { display: grid; gap: .35rem; min-width: 7rem; text-align: right; }
.ask-rg-progress > span { overflow: hidden; width: 7rem; height: .45rem; border-radius: 999px; background: color-mix(in srgb, var(--line) 80%, transparent); }
.ask-rg-progress i { display: block; height: 100%; background: linear-gradient(90deg, var(--blue), #25835e); transition: width .25s ease; }
.ask-rg-checklist { display: grid; gap: .65rem; }
.ask-rg-check-step { display: grid; grid-template-columns: auto auto minmax(0, 1fr); gap: .75rem; align-items: start; padding: .9rem; border: 1px solid var(--line); border-radius: .75rem; cursor: pointer; transition: border-color .2s ease, background .2s ease, opacity .2s ease; }
.ask-rg-check-step:hover { border-color: var(--blue); }
.ask-rg-check-step > input { width: 1.15rem; height: 1.15rem; margin-top: .2rem; accent-color: #25835e; }
.ask-rg-step-number { display: grid; place-items: center; width: 1.8rem; height: 1.8rem; border-radius: 50%; color: #fff; background: var(--blue); font-weight: 900; }
.ask-rg-step-copy { display: grid; gap: .45rem; }
.ask-rg-step-copy > strong { font-size: 1rem; }
.ask-rg-step-copy small { padding: .5rem .6rem; border-radius: .5rem; color: var(--muted); background: color-mix(in srgb, var(--line) 30%, transparent); }
.ask-rg-step-copy .ask-rg-step-stop { color: #8a3527; background: color-mix(in srgb, #c8623d 10%, var(--paper)); }
.ask-rg-check-step.is-complete { border-color: color-mix(in srgb, #25835e 55%, var(--line)); background: color-mix(in srgb, #25835e 7%, var(--paper)); }
.ask-rg-check-step.is-complete .ask-rg-step-copy > strong { text-decoration: line-through; opacity: .72; }
.ask-rg-checklist-save { display: flex; justify-content: space-between; gap: 1rem; align-items: center; padding-top: .4rem; }
.ask-rg-checklist-save > span { color: var(--muted); font-size: .75rem; }
.ask-rg-plan-lower { display: grid; grid-template-columns: 1fr 1fr; gap: 1rem; }
.ask-rg-when-stop { border-color: color-mix(in srgb, #c8623d 45%, var(--line)); }
.ask-rg-professional { display: flex; justify-content: space-between; gap: 1.5rem; align-items: center; border-color: color-mix(in srgb, var(--blue) 38%, var(--line)); }
.ask-rg-professional > span { display: grid; min-width: 13rem; padding: .8rem; border-radius: .7rem; background: color-mix(in srgb, var(--blue) 7%, var(--paper)); }
.ask-rg-professional small { color: var(--muted); }
.ask-rg-safety { color: white; background: #452d16; }
.ask-rg-safety .section-shell { display: grid; grid-template-columns: auto minmax(0, 1fr); gap: 1.5rem; align-items: center; padding-block: 1.25rem; }
.ask-rg-safety p { margin: 0; color: #f6e9db; }
@media (max-width: 820px) {
    .ask-rg-hero, .ask-rg-explainer, .ask-rg-workspace { grid-template-columns: 1fr; }
    .ask-rg-hero { min-height: auto; padding-block: 4rem; }
    .ask-rg-app-head { align-items: start; flex-direction: column; }
    .ask-rg-sidebar { max-height: 16rem; }
    .ask-rg-feedback, .ask-rg-assessment-grid, .ask-rg-plan-lower { grid-template-columns: 1fr; align-items: stretch; }
    .ask-rg-wizard-head { grid-template-columns: 1fr; align-items: start; }
}
@media (max-width: 520px) {
    .ask-rg-usage { width: 100%; }
    .ask-rg-usage span { min-width: 0; flex: 1; }
    .ask-rg-message { max-width: 96%; }
    .ask-rg-wizard-head ol { width: 100%; justify-content: space-between; }
    .ask-rg-wizard-head li { min-width: 0; }
    .ask-rg-request-contract > div, .ask-rg-intake-grid { grid-template-columns: 1fr; }
    .ask-rg-plan-head, .ask-rg-checklist-head, .ask-rg-professional, .ask-rg-checklist-save, .ask-rg-wizard-actions, .ask-rg-composer > div, .ask-rg-conversation-actions, .ask-rg-credit-ready, .ask-rg-safety .section-shell { align-items: stretch; flex-direction: column; grid-template-columns: 1fr; }
    .ask-rg-plan-badges { justify-content: start; }
    .ask-rg-progress { text-align: left; }
}

/* Case guidance, evidence intake, AI budget, and billing reminders */
.case-progress { margin-bottom: 1.25rem; padding: 1.25rem; border: 1px solid var(--theme-line); border-radius: 1.25rem; background: var(--theme-surface); box-shadow: 0 16px 44px rgba(18,50,63,.06); }
.case-progress-head { display: flex; justify-content: space-between; gap: 2rem; align-items: end; margin-bottom: 1rem; }
.case-progress-head h2 { margin: .35rem 0 0; }
.case-progress-head p { max-width: 34rem; margin: 0; color: var(--muted); }
.case-progress ol { display: grid; grid-template-columns: repeat(4, 1fr); gap: .55rem; margin: 0; padding: 0; list-style: none; }
.case-progress li { position: relative; display: grid; grid-template-columns: 2rem 1fr; gap: .65rem; min-width: 0; padding: .8rem; border: 1px solid var(--theme-line); border-radius: .85rem; }
.case-progress li > span { display: grid; place-items: center; width: 2rem; height: 2rem; border-radius: 50%; background: color-mix(in srgb, var(--theme-line) 60%, transparent); font-weight: 900; }
.case-progress li strong, .case-progress li small { display: block; }
.case-progress li small { margin-top: .25rem; color: var(--muted); line-height: 1.35; }
.case-progress-complete { border-color: color-mix(in srgb, #1c9b68 45%, var(--theme-line)) !important; }
.case-progress-complete > span { color: white; background: #1c9b68 !important; }
.case-progress-current { border-color: var(--blue) !important; background: color-mix(in srgb, var(--blue) 8%, var(--theme-surface)); box-shadow: inset 0 0 0 1px color-mix(in srgb, var(--blue) 30%, transparent); }
.case-progress-current > span { color: white; background: var(--blue) !important; }
.case-progress-upcoming { opacity: .68; }
.evidence-attachment { display: grid; gap: .25rem; margin-top: .55rem; padding: .65rem; border: 1px solid var(--theme-line); border-radius: .7rem; background: color-mix(in srgb, var(--blue) 5%, var(--theme-surface)); }
.evidence-attachment > span { color: var(--blue); font-size: .68rem; font-weight: 800; text-transform: uppercase; letter-spacing: .03em; }
.evidence-attachment > p { margin: 0; color: var(--muted); font-size: .78rem; }
.guided-evidence-form { gap: 1rem; }
.evidence-intake { border: 1px solid var(--theme-line); border-radius: .9rem; background: color-mix(in srgb, var(--blue) 4%, var(--theme-surface)); }
.evidence-intake summary, .ask-rg-escalation summary { display: flex; justify-content: space-between; gap: 1rem; align-items: center; padding: 1rem; cursor: pointer; list-style: none; }
.evidence-intake summary::-webkit-details-marker, .ask-rg-escalation summary::-webkit-details-marker { display: none; }
.evidence-intake summary strong, .evidence-intake summary small, .ask-rg-escalation summary strong, .ask-rg-escalation summary small { display: block; }
.evidence-intake summary small, .ask-rg-escalation summary small { margin-top: .15rem; color: var(--muted); }
.evidence-intake[open] summary > span:last-child, .ask-rg-escalation[open] summary > span:last-child { transform: rotate(45deg); }
.evidence-intake > :not(summary), .ask-rg-escalation > form { margin-inline: 1rem; }
.evidence-intake > :last-child, .ask-rg-escalation > form { margin-bottom: 1rem; }
.evidence-guide { padding: .85rem; border-left: 3px solid var(--acid); border-radius: .5rem; background: color-mix(in srgb, var(--acid) 9%, var(--theme-surface)); }
.evidence-guide ul { margin: .45rem 0; padding-left: 1.2rem; }
.evidence-guide p { margin: .45rem 0 0; color: var(--muted); }
.ask-rg-escalation, .ask-rg-escalation-complete { margin: 0 1rem 1rem; border: 1px solid var(--theme-line); border-radius: 1rem; background: color-mix(in srgb, var(--acid) 7%, var(--theme-surface)); }
.ask-rg-escalation > form { display: grid; gap: 1rem; padding-top: .25rem; }
.ask-rg-escalation > form h2, .ask-rg-escalation-complete h2 { margin: .35rem 0; }
.ask-rg-escalation > form p, .ask-rg-escalation-complete p { margin: 0; color: var(--muted); }
.ask-rg-escalation-complete { padding: 1.1rem; }
.ai-budget-panel { display: grid; grid-template-columns: minmax(0, 1fr) minmax(16rem, .65fr); gap: 2rem; align-items: center; margin-bottom: 1.25rem; padding: 1.25rem; border: 1px solid var(--theme-line); border-radius: 1.1rem; background: var(--theme-surface); }
.ai-budget-panel h2 { margin: .3rem 0; }
.ai-budget-panel p { margin: 0; color: var(--muted); }
.ai-budget-meter { overflow: hidden; height: .85rem; border-radius: 999px; background: color-mix(in srgb, var(--theme-line) 75%, transparent); }
.ai-budget-meter span { display: block; height: 100%; border-radius: inherit; background: linear-gradient(90deg, var(--blue), var(--acid)); }
.ai-budget-exhausted { border-color: #c66b43; }
.ai-budget-exhausted .ai-budget-meter span { background: #c84c3f; }
.invoice-rebill-card { display: grid; grid-template-columns: minmax(0, 1fr) minmax(34rem, 1fr); gap: 2rem; align-items: center; }
.invoice-rebill-card h2 { margin: .35rem 0; }
.invoice-rebill-card p { color: var(--muted); }
.invoice-rebill-card form { display: grid; grid-template-columns: .75fr .75fr 1.35fr auto; gap: .65rem; align-items: end; }
.invoice-rebill-card .field { margin: 0; }
.rebill-reminder-editor h2 { margin: .35rem 0; font-size: 1.2rem; }

@media (max-width: 1000px) {
    .case-progress ol { grid-template-columns: 1fr 1fr; }
    .invoice-rebill-card { grid-template-columns: 1fr; }
}
@media (max-width: 720px) {
    .case-progress-head { align-items: start; flex-direction: column; gap: .75rem; }
    .case-progress ol, .ai-budget-panel { grid-template-columns: 1fr; }
    .invoice-rebill-card form { grid-template-columns: 1fr 1fr; }
}
@media (max-width: 480px) {
    .case-progress ol, .invoice-rebill-card form { grid-template-columns: 1fr; }
}

/* Staff AI case-resolution copilot and customer resolution confirmation */
.ai-case-copilot { border-color: color-mix(in srgb, var(--blue) 36%, var(--theme-line)); }
.ai-case-copilot .panel-head p { max-width: 46rem; margin: .35rem 0 0; color: var(--muted); }
.ai-copilot-empty, .ai-copilot-warning { margin: .9rem 0; padding: 1rem; border-radius: .8rem; background: color-mix(in srgb, var(--blue) 7%, var(--theme-surface)); }
.ai-copilot-empty p, .ai-copilot-warning p { margin: .35rem 0 0; }
.ai-copilot-warning { border-left: 4px solid #c45a3d; background: color-mix(in srgb, #c45a3d 9%, var(--theme-surface)); }
.ai-copilot-signals { display: grid; grid-template-columns: repeat(4, minmax(0, 1fr)); gap: .65rem; margin: 1rem 0; }
.ai-copilot-signals span { padding: .85rem; border: 1px solid var(--theme-line); border-radius: .75rem; background: color-mix(in srgb, var(--blue) 5%, var(--theme-surface)); }
.ai-copilot-signals small, .ai-copilot-signals strong { display: block; }
.ai-copilot-signals small { color: var(--muted); font: .62rem var(--mono); text-transform: uppercase; }
.ai-copilot-signals strong { margin-top: .25rem; }
.ai-copilot-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 1.2rem; margin: 1rem 0; }
.ai-copilot-grid > section { padding: 1rem; border: 1px solid var(--theme-line); border-radius: .8rem; }
.ai-copilot-grid p { margin: .4rem 0 1rem; }
.ai-copilot-grid ul { margin: .5rem 0 1rem; padding-left: 1.2rem; }
.ai-action-list { display: grid; gap: .55rem; margin: .5rem 0 0; padding: 0; list-style: none; counter-reset: action; }
.ai-action-list li { display: grid; gap: .2rem; padding: .7rem; border-radius: .65rem; background: color-mix(in srgb, var(--blue) 5%, var(--theme-surface)); }
.ai-action-list span, .ai-action-list small { color: var(--muted); }
.ai-draft-form { display: grid; gap: .75rem; padding-top: 1rem; border-top: 1px solid var(--theme-line); }
.ai-draft-form .field { margin: 0; }
.ai-draft-form textarea { min-height: 13rem; line-height: 1.55; }
.ai-draft-form .button { justify-self: start; }
.ai-refresh-form { display: flex; flex-wrap: wrap; gap: .75rem; align-items: center; margin-top: 1rem; }
.ai-refresh-form small { color: var(--muted); }
.resolution-check { border-color: color-mix(in srgb, #25835e 40%, var(--theme-line)); }
.resolution-check .resolution-state { padding: .65rem .8rem; border-radius: .65rem; background: color-mix(in srgb, #25835e 8%, var(--theme-surface)); }

@media (max-width: 800px) {
    .ai-copilot-signals { grid-template-columns: 1fr 1fr; }
    .ai-copilot-grid { grid-template-columns: 1fr; }
}
@media (max-width: 480px) {
    .ai-copilot-signals { grid-template-columns: 1fr; }
    .ai-refresh-form { align-items: stretch; flex-direction: column; }
}

/* Portal experience refresh: clear next steps for customers and desktop-first staff tools */
.portal-context-bar { display: flex; justify-content: space-between; align-items: center; gap: 1rem; width: min(100% - 2rem, 1280px); margin: 1rem auto 0; padding: .65rem .8rem .65rem 1rem; border: 1px solid var(--theme-line); border-radius: 1rem; background: color-mix(in srgb, var(--theme-surface) 92%, transparent); box-shadow: 0 10px 35px rgba(18,50,63,.05); }
.portal-context-bar > nav { display: flex; gap: .55rem; align-items: center; min-width: 0; color: var(--muted); font-size: .72rem; }
.portal-context-bar > nav span { color: color-mix(in srgb, var(--muted) 55%, transparent); }
.portal-context-bar > nav strong { overflow: hidden; color: var(--theme-text); text-overflow: ellipsis; white-space: nowrap; }
.portal-context-person { display: flex; gap: .65rem; align-items: center; flex: 0 0 auto; }
.portal-context-person > span { display: grid; place-items: center; width: 2rem; height: 2rem; border-radius: .7rem; color: var(--ink); background: linear-gradient(135deg, var(--acid), var(--blue)); font-size: .72rem; font-weight: 900; }
.portal-context-person strong, .portal-context-person small { display: block; line-height: 1.2; }
.portal-context-person strong { font-size: .73rem; }
.portal-context-person small { margin-top: .15rem; color: var(--muted); font-size: .61rem; }

.customer-launchpad { display: grid; grid-template-columns: minmax(13rem, .75fr) repeat(3, minmax(0, 1fr)); gap: .75rem; align-items: stretch; margin-bottom: 1.25rem; }
.customer-launchpad > span, .customer-launchpad > a { display: grid; align-content: center; gap: .35rem; min-height: 8.75rem; padding: 1.15rem; border: 1px solid var(--theme-line); border-radius: 1.1rem; background: var(--theme-surface); }
.customer-launchpad > span { border-style: dashed; background: color-mix(in srgb, var(--theme-elevated) 75%, transparent); }
.customer-launchpad > a { position: relative; overflow: hidden; transition: transform .2s ease, border-color .2s ease, box-shadow .2s ease; }
.customer-launchpad > a::after { position: absolute; right: -1.5rem; bottom: -2.5rem; width: 6rem; height: 6rem; content: ""; border-radius: 50%; background: color-mix(in srgb, var(--blue) 11%, transparent); }
.customer-launchpad > a:hover { border-color: var(--blue); box-shadow: 0 15px 35px rgba(18,50,63,.08); transform: translateY(-2px); }
.customer-launchpad .launchpad-primary { color: #fff; border-color: transparent; background: linear-gradient(135deg, #087fa7, var(--blue)); }
.customer-launchpad .launchpad-primary span, .customer-launchpad .launchpad-primary small { color: rgba(255,255,255,.8); }
.customer-launchpad small { color: var(--muted); font: .59rem var(--mono); letter-spacing: .04em; text-transform: uppercase; }
.customer-launchpad strong { z-index: 1; font-size: 1rem; }
.customer-launchpad a span { z-index: 1; color: var(--muted); font-size: .72rem; line-height: 1.45; }

.customer-overview > a { position: relative; display: grid; gap: 4px; min-height: 132px; padding: 22px; overflow: hidden; border: 1px solid var(--theme-line); border-radius: 18px; background: var(--theme-surface); transition: transform .2s ease, border-color .2s ease, box-shadow .2s ease; }
.customer-overview > a::after { position: absolute; right: -28px; bottom: -45px; width: 100px; height: 100px; content: ""; border-radius: 50%; background: color-mix(in srgb, var(--acid) 28%, transparent); }
.customer-overview > a:hover { border-color: var(--blue); box-shadow: 0 14px 32px rgba(18,50,63,.07); transform: translateY(-2px); }
.customer-overview > a strong { z-index: 1; align-self: end; font-size: 1.75rem; }
.customer-overview > a span { z-index: 1; color: var(--muted); font-size: .68rem; }

.next-action-feature { display: flex; justify-content: space-between; gap: 1.5rem; align-items: center; margin-top: .9rem; padding: 1.2rem; border: 1px solid color-mix(in srgb, var(--blue) 42%, var(--theme-line)); border-radius: 1rem; background: linear-gradient(135deg, color-mix(in srgb, var(--blue) 9%, var(--theme-surface)), var(--theme-surface)); }
.next-action-feature > span { display: grid; gap: .25rem; }
.next-action-feature small { color: var(--blue); font: .59rem var(--mono); text-transform: uppercase; }
.next-action-feature strong { font-size: 1rem; }
.next-action-feature em { color: var(--muted); font-size: .75rem; font-style: normal; }
.next-action-feature b { flex: 0 0 auto; padding: .7rem .9rem; border-radius: .7rem; color: #fff; background: var(--blue); font-size: .72rem; }
.next-action-more { margin-top: .75rem; border-top: 1px solid var(--theme-line); }
.next-action-more > summary { padding: .9rem 0 .25rem; color: var(--muted); cursor: pointer; font-size: .73rem; font-weight: 800; }
.section-title-row { display: flex; justify-content: space-between; gap: 1rem; align-items: end; margin: .25rem 0 1rem; }
.section-title-row h2 { margin: .3rem 0 0; }
.section-title-row > span { color: var(--muted); font-size: .72rem; }

.case-mini-progress { display: grid; grid-template-columns: repeat(4, 1fr); gap: .45rem; margin: 1rem 0 .65rem; padding: 0; list-style: none; }
.case-mini-progress li { display: grid; gap: .35rem; min-width: 0; justify-items: center; text-align: center; }
.case-mini-progress li > span { display: grid; place-items: center; width: 1.55rem; height: 1.55rem; border-radius: 50%; color: var(--muted); background: color-mix(in srgb, var(--theme-line) 65%, transparent); font-size: .65rem; font-weight: 900; }
.case-mini-progress li small { overflow: hidden; width: 100%; color: var(--muted); font-size: .58rem; text-overflow: ellipsis; white-space: nowrap; }
.case-mini-progress .case-mini-complete > span { color: #fff; background: #25835e; }
.case-mini-progress .case-mini-current > span { color: #fff; background: var(--blue); box-shadow: 0 0 0 4px color-mix(in srgb, var(--blue) 18%, transparent); }
.case-card-next { margin: .3rem 0 1rem; padding: .65rem .75rem; border-radius: .7rem; color: var(--muted); background: color-mix(in srgb, var(--blue) 6%, var(--theme-surface)); font-size: .72rem; }
.case-card-next strong { color: var(--theme-text); }

.staff-stats-grid > a { display: grid; align-content: end; min-height: 8rem; padding: 1.35rem; border: 1px solid var(--theme-line); border-radius: 1rem; background: var(--theme-surface); transition: transform .2s ease, border-color .2s ease, box-shadow .2s ease; }
.staff-stats-grid > a:hover { border-color: var(--blue); box-shadow: 0 12px 30px rgba(18,50,63,.07); transform: translateY(-2px); }
.staff-stats-grid > a span { margin-top: .4rem; color: var(--muted); font-size: .65rem; }
.attention-links a { display: inline-flex; gap: .55rem; align-items: center; justify-content: space-between; }
.attention-links a b { display: grid; place-items: center; min-width: 1.45rem; height: 1.45rem; padding: 0 .35rem; border-radius: 999px; color: var(--theme-text); background: color-mix(in srgb, var(--theme-line) 55%, transparent); font-size: .61rem; }
.attention-links a:hover b, .attention-links a[aria-current="page"] b { color: var(--ink); background: rgba(255,255,255,.62); }

.staff-workspace-page .dashboard-grid { grid-template-columns: minmax(0, 1fr) 22rem; }
.staff-workspace-page .ticket-row { grid-template-columns: 8px minmax(18rem, 1.4fr) minmax(10rem, .65fr) minmax(8rem, .45fr); }
.ticket-next-action { display: grid; gap: .15rem; min-width: 0; padding-left: 1rem; border-left: 1px solid var(--theme-line); }
.ticket-next-action small { color: var(--blue); font: .55rem var(--mono); letter-spacing: .04em; text-transform: uppercase; }
.ticket-next-action strong, .ticket-next-action span { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.ticket-next-action strong { font-size: .74rem; }
.ticket-next-action span { color: var(--muted); font-size: .63rem; }
.ticket-row-state { display: grid; gap: .35rem; justify-items: end; }
.ticket-row-state > small { color: var(--muted); font-size: .62rem; }
.ticket-row-state .workflow-badge { max-width: 100%; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }

.case-action-bar { display: grid; grid-template-columns: minmax(16rem, 1fr) auto; gap: .9rem 1.25rem; align-items: center; margin-bottom: 1.25rem; padding: 1rem 1.1rem; border: 1px solid color-mix(in srgb, var(--blue) 35%, var(--theme-line)); border-radius: 1.1rem; background: linear-gradient(135deg, color-mix(in srgb, var(--blue) 7%, var(--theme-surface)), var(--theme-surface)); box-shadow: 0 12px 35px rgba(18,50,63,.06); }
.case-recommended-action { display: grid; gap: .2rem; }
.case-recommended-action small { color: var(--blue); font: .58rem var(--mono); text-transform: uppercase; }
.case-recommended-action strong { font-size: 1rem; }
.case-recommended-action span { color: var(--muted); font-size: .72rem; }
.case-section-links { display: flex; flex-wrap: wrap; gap: .35rem; grid-column: 1 / -1; padding-top: .75rem; border-top: 1px solid var(--theme-line); }
.case-section-links a, .case-section-nav a { padding: .45rem .7rem; border-radius: 999px; color: var(--muted); background: color-mix(in srgb, var(--theme-line) 42%, transparent); font-size: .65rem; font-weight: 800; }
.case-section-links a:hover, .case-section-nav a:hover { color: var(--ink); background: var(--acid); }
.case-section-nav { display: flex; flex-wrap: wrap; gap: .45rem; align-items: center; margin-top: -.4rem; margin-bottom: 1.25rem; }
.case-section-nav > span { margin-right: .25rem; color: var(--muted); font-size: .66rem; font-weight: 800; text-transform: uppercase; }
#case-overview, #ai-case-copilot, #customer-conversation, #conversation, #evidence-intake, #appointments, #case-controls, #case-billing, #resolution-check, #referrals { scroll-margin-top: 8rem; }

@media (min-width: 1101px) {
    .staff-workspace-page .ticket-sidebar { position: sticky; top: 1rem; align-self: start; max-height: calc(100vh - 2rem); overflow: auto; padding-right: .25rem; scrollbar-width: thin; }
    .staff-workspace-page .queue-controls { position: sticky; z-index: 7; top: 0; box-shadow: 0 10px 30px rgba(18,50,63,.06); }
}

@media (max-width: 1100px) {
    .customer-launchpad { grid-template-columns: 1fr 1fr; }
    .customer-launchpad > span { grid-column: 1 / -1; min-height: auto; }
    .staff-workspace-page .dashboard-grid { grid-template-columns: 1fr; }
}
@media (max-width: 820px) {
    .portal-context-person > div { display: none; }
    .customer-launchpad { grid-template-columns: 1fr; }
    .customer-launchpad > span { grid-column: auto; }
    .staff-workspace-page .ticket-row { grid-template-columns: 7px minmax(0,1fr) auto; }
    .ticket-next-action { display: none; }
    .case-action-bar { grid-template-columns: 1fr; }
    .case-action-bar > .button { width: 100%; }
    .case-section-links { grid-column: auto; }
}
@media (max-width: 560px) {
    .portal-context-bar { width: min(100% - 1rem, 1280px); margin-top: .5rem; }
    .portal-context-bar > nav > a, .portal-context-bar > nav > span { display: none; }
    .customer-launchpad > a, .customer-launchpad > span { min-height: 7.5rem; }
    .customer-overview > a { min-height: 112px; padding: 17px; }
    .next-action-feature { align-items: stretch; flex-direction: column; }
    .next-action-feature b { text-align: center; }
    .case-mini-progress li small { display: none; }
    .case-progress { padding: .9rem; }
    .case-progress li { padding: .65rem; }
    .case-section-nav { flex-wrap: nowrap; overflow-x: auto; padding-bottom: .25rem; scrollbar-width: thin; }
    .case-section-nav > * { flex: 0 0 auto; }
}