One-time support and refund terms.

These terms apply to individual support purchases from Repair Geek LLC. Support purchases do not automatically renew.

1. One-time purchase

Submitting the intake form creates a pending request and does not charge the customer. Repair Geek reviews the request and may confirm scope, availability, and the one-time price through an estimate or invoice. There is no recurring subscription or automatic renewal.

2. Included support

Live chat, phone, and video purchases include the duration displayed with the selected service and portal follow-up for the same issue. Repair Geek employees may use an AI case-resolution tool to organize submitted details and prepare a reply draft, but an employee reviews customer-visible guidance before sending it. Ask Repair Geek is a separate paid AI-guided information service and is not human support. Unused paid-support time does not carry forward or create a credit unless Repair Geek agrees otherwise in writing.

3. Refunds

A full refund may be requested when no substantive support has been provided and the request is made within seven calendar days after payment. Once Repair Geek provides troubleshooting, guidance, research, live conversation, a scheduled session, a referral, or another substantive support service, the purchase is nonrefundable. A purchase is also nonrefundable after seven calendar days except where law requires otherwise.

4. Withdrawing an unpaid request

A pending request may be withdrawn from the customer portal before payment or support begins. Because there is no recurring plan, there is no future renewal to cancel.

5. Independent providers

Repair Geek may help identify or contact an independent repair provider with customer consent. The provider remains responsible for its own inspection, estimate, licensing, insurance, availability, workmanship, charges, and warranties.

6. Safety and limits

Repair Geek is not an emergency service. Remote guidance, including AI-generated Ask Repair Geek answers, may be incomplete or wrong and cannot guarantee that property, equipment, a vehicle, or a device is safe to use. Customers should stop when safety is uncertain and contact emergency services, utilities, insurers, or appropriately licensed professionals when needed.

7. Ask Repair Geek guided repair plans

Each displayed AI payment purchases one guided diagnostic submission and one automated repair-plan response. Repair Geek combines the customer’s wizard answers and adds the phrase “Please in a very detailed manner, describe all steps that need to be taken and include photos if possible for:” before generating a diagnostic assessment, difficulty rating, safety score, tools and preparation guidance, interactive checklist, photo suggestions, and stop conditions. Checking or saving checklist progress does not make another AI request or create another charge. No follow-up prompt, subscription, or automatic renewal is included. A different diagnostic submission requires a separate purchase. Submitting the diagnostic consumes the purchase when the service returns a repair plan, safety warning, or safety-policy refusal. If a technical failure prevents a response, the repair-plan credit is restored. After the administrator-configured number of consecutive failures, Repair Geek automatically attempts a full refund; if the payment provider cannot complete it immediately, the refund is placed into administrator review. Once a response is provided, the purchase is nonrefundable except where law requires otherwise. AI output is general information, may be inaccurate, and does not replace inspection by a qualified professional.

8. Changes and law

The terms accepted for a purchase remain associated with that purchase. These terms do not limit rights that cannot legally be waived. Minnesota law applies to the extent permitted, without limiting applicable consumer protections.

These operational terms should be reviewed by qualified Minnesota counsel before accepting production payments.